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All in One Printer
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C4390, C4380, C4385
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Troubleshooting
Specs
Material safety data sheets
Weak signal
Restore network defaults
Symbols/Numerics
Wireless ad hoc network setup
Warranty
Setup Guide
Manage your network settings
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Contents
HP Photosmart C4380 All-in-One series
Contents
Use the copy features
Use the photo features
Use the scan features
Print from your computer
Troubleshooting
Maintain the HP All-in-One
HP warranty and support
Technical information
HP Photosmart C4380 All-in- One series Help
OneHP Photosmart seriesC4380 HelpAll-
HP All-in-One overview
HP All-in-One at a glance
Control panel buttons
One overview
Use the HP Photosmart Software
One overview
Setup Guide
Find more information
Find more information
How do I?
How do
Computer connection information
Finish setting up the HP All-in- One
Connect using integrated wireless Wlan
Supported connection types
Connect to a network
To enable printer sharing on a Windows computer
Use printer sharing
Integrated wireless Wlan 802.11 network setup
What you need for an integrated wireless Wlan 802.11 network
To connect the HP All-in-One
Wireless ad hoc network setup
Connect to an integrated wireless Wlan 802.11 network
Related topics
What you need for an ad hoc network
Create a network profile for a Windows XP computer
Connect to a wireless ad hoc network
Communication mode Ad Hoc Encryption enabled
Create a network profile for other operating systems
Connect to additional computers on a network
Change basic network settings from the control panel
Manage your network settings
Print network settings
To restore network defaults
To print the network configuration
Restore network defaults
Turn the wireless radio on and off
Network configuration page definitions
General network settings
Wireless 802.11 network settings
Finish setup
Finish setup
Network glossary
HEX
WEP
Finish setup
Load originals
Load originals and load paper
To load an original on the scanner glass
HP Premium Plus Photo Paper
Choose papers for printing and copying
Recommended papers for printing and copying
HP Premium Photo Paper
Recommended papers for printing only
HP Premium Presentation Paper
Additional papers to avoid when copying
Papers to avoid
HP CD/DVD Tattoos
Load full-size paper
Load paper
To load full-size paper
Load 10 x 15 cm 4 x 6 inch photo paper
Load index cards
To load 10 x 15 cm 4 x 6 inch photo paper in the input tray
To load index cards in the input tray
Load envelopes
To load envelopes
HP Inkjet labels
Load other types of paper
HP CD/DVD Tattoo labels
Avoid paper jams
Print from a software application
Print from your computer
To print from a software application
Set the paper size
Make the HP All-in-One the default printer
Change the print settings for the current job
To set the paper size
Set the paper type for printing
View the print resolution
To set the paper type for printing
Change the page orientation
To view the print resolution
Change the print speed or quality
To select a print speed or quality
Change the saturation, brightness, or color tone
Scale the document size
Preview your print job
Printing shortcuts
Change the default print settings
To change the default print settings
Select the Show Preview Before Printing check box
To create a printing shortcut
Create printing shortcuts
Delete printing shortcuts
Click the Printing Shortcuts tab
Print a borderless image
Perform special print jobs
To print a borderless image
To print a photo on photo paper
Print a photo on photo paper
Off applies no HP Real Life technologies to the image
Print custom CD/DVD labels
Print using Maximum dpi
To print in Maximum dpi mode
To print a CD/DVD tattoo
Print on both sides
To print on both sides
Print a multiple-page document as a booklet
To print a multiple-page document as a booklet
Print multiple pages on a single sheet
To print multiple pages on a single sheet
Print a multiple-page document in reverse order
To print a multiple-page document in reverse order
To reverse an image for iron-on transfers
Reverse an image for iron-on transfers
Print on transparencies
To print on transparencies
Print a group of addresses on labels or envelopes
To print a group of addresses on labels or envelopes
Print a Web
Expand Document Options, and then expand Printer Features
Print a poster
To print a poster
To stop a print job from the HP All-in-One
Stop a print job
To print a Web
To stop a print job from the computer Windows 2000 users
To stop a print job from the computer Windows Vista users
Click Printers
Use the photo features
Photos
Print 10 x 15 cm 4 x 6 inch photos
Print photos
To print one or more 10 x 15 cm 4 x 6 inch photos
Print enlargements
To print an enlargement of a photo
Print camera-selected Dpof photos
Print photos from the HP Photosmart Software
To print photos
Save photos to your computer
Edit photos using your computer
Share photos with friends and relatives
To share photos
Use the scan features
Scan an image or document
Edit a scanned document
Edit a scanned image
To scan to a computer
Stop scanning
To stop scanning
Scan
Make a copy
Use the copy features
Change the copy settings for the current job
Make multiple copies of the same original
Press Start Copy Black or Start Copy Color
Perform special copy jobs
Change copy speed or quality
To change the copy quality
To make a borderless copy of a photo from the control panel
Make a borderless copy of a photo
Resize an original to fit onto letter or A4 paper
Press Start Copy Color
To resize a document from the control panel
Stop copying
To stop copying
Clean the glass
Clean the HP All-in-One
Clean the exterior
Maintain the HP All-in-One
To clean the lid backing
Clean the lid backing
To clean the glass
Print a self-test report
Work with print cartridges
To print a self-test report
Handle the print cartridges
Check the estimated ink levels
Printer Toolbox appears Click the Estimated Ink Level tab
Replace the print cartridges
To check the ink levels from the HP Photosmart Software
Choose the right cartridge combination
To replace the print cartridges
Maintain the HP All-in-One
Use a photo print cartridge
Use the print cartridge protector
Maintain the HP All-in-One
To align newly installed print cartridges
Align the print cartridges
Clean the print cartridges
Clean the print cartridge contacts
Clean the area around the ink nozzles
To clean the print cartridge contacts
To clean the area around the ink nozzles
Turn off the HP All-in-One
Remove ink from your skin and clothing
Shop for ink supplies
To order print cartridges from your desktop
Shop for ink supplies
Troubleshooting tips
Troubleshooting
Communication problems over a USB connection
Information on print cartridges
Information on paper
To clear a paper jam from the rear door
Clear paper jams
To clear a paper jam from the front door
Troubleshoot print cartridges
To troubleshoot print cartridges
To check the ink levels from the HP Photosmart Software
To print a self-test report
To clean the print cartridge contacts
To replace the print cartridges
Troubleshooting
Troubleshooting common setup issues
Hardware setup troubleshooting
View the Readme file
Solution
HP All-in-One will not turn on
Software installation troubleshooting
Minimum system checks screen appears
To start the installation from a Windows computer
Red X appears on the USB connect prompt
Received a message that an unknown error has occurred
To retry the usb connection
To uninstall from a Windows computer, method
Uninstall and reinstall the software
Registration screen does not appear
To install the HP Photosmart Software
Missing HP Photosmart Software
Wireless setup troubleshooting
Connect to an integrated wireless Wlan 802.11 network on
Weak signal
Cannot connect to network during setup
Invalid WEP key during wireless setup
Invalid passphrase during wireless setup
Printer Not Found screen appears during installation
Print quality troubleshooting
Ink is bleeding or smearing
Ink is not filling the text or graphics completely
Text edges are jagged
Printout has a horizontal band of distortion near the bottom
Colors run into each other on the printout
Printouts have horizontal streaks or lines
Printouts are faded or have dull colors
Choose papers for printing and copying on
Printouts seem blurry or fuzzy
Printouts are slanted or skewed
Printouts have vertical streaks
Paper is not picked up from the input tray
Borderless printing produces unexpected results
Print troubleshooting
Envelopes print incorrectly
HP All-in-One is not responding
Clear paper jams on
To check the printer driver status
Click Settings
HP All-in-One prints meaningless characters
Nothing happens when I try to print
Pages in my document came out in the wrong order
Margins are not printing as expected
To check your margin settings
Text or graphics are cut off at the edge
To preview the print layout
Solution To check your margin settings
Blank page came out while printing
Troubleshoot print cartridges on
My memory card no longer works in my digital camera
Memory card troubleshooting
HP All-in-One does not read the memory card
On light blinks when I insert my memory card
Photo light next to the memory card slots is blinking
Photos on the memory card do not transfer to my computer
Memory card is not available
Other users on the network can access my memory card
File name appears as meaningless text
Scan halts
Scan troubleshooting
Scan fails
Scanned image is incorrectly cropped
Scan fails because of insufficient computer memory
Scanned image is blank
Scanned image has incorrect page layout
Text format is incorrect
Scanned image shows dotted lines instead of text
Text is incorrect or missing
Scan feature does not work
Copy troubleshooting
Nothing happens when I try to copy
Parts of the original do not appear or are cut off
Resize to Fit is not working as expected
Image is cropped when I make a borderless copy
Resize an original to fit onto letter or A4 paper on
Printout is blank
Borderless copy has white space around the edges
Carriage blocked
Errors
Device messages
Carriage jam
Carriage stall
Mechanism error
Firmware revision mismatch
Memory is full
File messages
Scanner failure
Photos not found
Error reading or writing the file
Unreadable files. NN files could not be read
File not found
Supported file types for the HP All-in-One
General user messages
Invalid file name
File corrupted
Cannot crop
Memory card error
Disconnected
Use only one card at a time
Card access error
Out of disk space
Card is inserted incorrectly
Card is not fully inserted
Paper messages
Card is damaged
Cannot load paper from input tray
Paper orientation error
Paper upside down
Ink is drying
Paper mismatch
Paper jam, misfeed or blocked carriage
Wrong paper width
HP All-in-One not found
Power and connection messages
Communication test failed
Improper shutdown
Two-way communication lost
Ink low
Print cartridge messages
Need alignment or alignment failed
Troubleshooting
Print cartridge damaged or missing
Troubleshooting
Troubleshooting
Print cartridge is not intended for use in this device
Print cartridge is not compatible
Wrong pen in slot
For more information, see
Troubleshooting
HP warranty and support
Warranty
Before you call HP support
Phone support period Placing a call
After the phone support period
HP Quick Exchange Service Japan
Prepare the HP All-in-One for shipment
HP warranty and support
Specifications
Technical information
Plastics
Material safety data sheets
Paper use
Recycling program
Regulatory notices
Regulatory model identification number
FCC statement
Regulatory wireless statements
Wireless Exposure to radio frequency radiation
Wireless Notice to users in Brazil
Wireless Notice to users in Canada
Wireless Notice to users in Taiwan
European Union Regulatory Notice
Declaration of conformity European Economic Area
Symbols/Numerics
Index
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