Troubleshooting 10-1 | Toshiba Electronic Cash Register specification

TOC 2

9.51	Paid-Out	9-28
9.52	Print Mode Invert	9-28
9.53	RKP (remote kitchen printer) Receipt Cut	9-29
9.54	RKP (remote kitchen printer) Message Print	9-30
9.55	Guest Check Print	9-30
9.56	Check Print	9-31
9.57	Receipt Post-issue (Receipt Reprint & Guest Check Reprint)	9-32
9.58	Server Transfer	9-33
9.59	Employee Clock-in/Clock-out	9-34

10. Troubleshooting		10-1
10.1	Problems concerning the Power Supply	10-1
10.2	Problems concerning the Keyboard	10-1
10.3	Problems concerning the Drawer	10-2
10.4	Problems concerning the Display	10-2
10.5	Problems during Normal Operations	10-2

CAUTION:

1.This manual may not be copied in whole or in part without prior written permission of

TOSHIBA TEC.

2.The contents of this manual may be changed without notification.

3.Please refer to your local Authorized Service representative with regard to any queries you may have in this manual.

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Toshiba Electronic Cash Register, FS-2600-1 SERIES owner manual Troubleshooting 10-1

FS-2600-1 SERIES, Electronic Cash Register specifications

The Toshiba Electronic Cash Register FS-2600-1 SERIES represents a blend of advanced technology and user-friendly design tailored for various retail environments. With its innovative features, this cash register stands out as an essential tool for businesses seeking efficiency, reliability, and ease of use.

One of the key highlights of the FS-2600-1 SERIES is its robust performance. Designed to handle high transaction volumes, it ensures quick and accurate processing of sales. The register is equipped with a high-speed thermal printer that provides clear and crisp receipts, enhancing customer satisfaction. Its printing speed minimizes wait times, allowing businesses to serve customers promptly during peak hours.

User interface is another strong point of the FS-2600-1 SERIES. The device features a large, easy-to-read LCD display, which provides real-time transaction information. The ergonomic keyboard layout is intuitive, enabling staff to navigate through functions effortlessly. This design reduces training time for new employees, allowing them to operate the register efficiently from day one.

In terms of technology, the FS-2600-1 SERIES is built with durability in mind. The hardware is designed to withstand the rigors of a busy retail environment. Its solid construction ensures longevity, making it a cost-effective investment for businesses. Additionally, the register supports various connectivity options, allowing it to integrate seamlessly with other systems like POS software and inventory management tools.

Security features are paramount in any electronic cash register, and the FS-2600-1 SERIES does not disappoint. It includes a secure cash drawer mechanism to protect cash and prevent unauthorized access. Furthermore, the register supports multiple user logins and permission settings, ensuring that sensitive information is accessible only to authorized personnel.

Another notable feature is its reporting capabilities. The FS-2600-1 SERIES can generate a wide range of sales reports, allowing business owners to analyze performance and make informed decisions. With features like daily summaries and sales trends, this cash register empowers users to monitor their financial health effectively.

Overall, the Toshiba Electronic Cash Register FS-2600-1 SERIES combines advanced technology with practicality. Its reliable performance, user-friendly interface, and robust security measures make it an ideal choice for retailers looking to streamline operations and enhance customer experiences.

Contents

FS-2600-1 Series Page STAND-ALONE Level OPERATOR’S Guide Page Table of Contents TOC Troubleshooting 10-1 Page Applicable Model IntroductionTo OUR Customers ECR SpecificationSpecification Specifications are subject to change without notice Hardware Option Front View Appearance and NomenclatureAppearance and Nomenclature Rear View Mode Lock and Mode Selector Keys Mode Lock and Mode Selector KeysMode Lock Mode Selector Keys Display Basic Screen common to all the mode lock positionsDisplay Operator Display Description of each Display Item Description of each IndicatorMenu Shift Customer Display Keyboard Layout Keyboard Functions Functions of Each Key Customer File Code Open Key. Used for the customer LCD Procedure Before Operation Procedure Before Operation Code Entry Method Cashier Signing or Cashier KEY Operations Sign-OFF Cashier Key Method CLK KeysMulti-drawer Machines Sign-OUT Operation for Training Modes Start Training Mode Start and EndEntries in Training Mode Operation for Training Mode End When the program option Cashier Exclusive is selected When the program option Cashier Not exclusive is selectedCashier Exclusive Option Transaction Entries Transaction Entries Operation Receipt-Issue/Non-issue SelectionStore Message Display No-sale AT/TL LoanReceipt Print Format Must be operated outside a sale Cash Amount Loaned AT/TL CUR1 Amount of Foreign Currency 1 to be exchanged NS Check Cashing No-sale cashing of a non-cash mediaFraction process method is fixed to Round OFF PLU menu item Entry through the Keyboard No-sale Exchange from Domestic Currency to Foreign Currency Display 1 Select Enter PLU menu item Entry through the Menu WindowSelect Enter Quantity X Price PLU Preset-Code Key of Open-PLU Price PLU Preset-Code Key Same key or RPTPR Open or Open Preset-PLU Code PLU Price AMT RPT PR Open or Open Price PLU Preset-Code Key RPT Set Menu Entry Other Income PLU Entry Modifier Entry PLU Price Shift Entry Price Shift Entry Effective only for One PLU Entry FeaturePrice Shift Entry Keeping the shifted Price Level Feature PLU Code Shift Entry Scale Entry Manual Combo Sale Entry FeatureAutomatic Combo Sale Entry Feature Combo Combination Sale Entry Subtotal Read Net Subtotal tax not included Tray Total ReadEat-in/Takeout Subtotal Quantity Item CorrectVoid Designated Line Voiding and Returned Merchandise Item Corr To start new order table All VoidOrder Entry Control Order Entry Control Order Table No. Manual Entry See To cancel the order table already reservedOrder Entry Control Order Table No. Automatic Entry Order Table No. in reservation Start Check Sale finalization by the media keys Order Entry Control with Table NoOrder Table No. Start Check PLU menu items entries Table No. Position # Check Merge Temporary Release of Order Table No. Entry CompulsionGuest Check Merge Guest Check Transfer Order Table No. Split Check PLU menu item Entries Note Below Guest Check Split Charge Posting by Check Track Sale Finalization by Media Keys Payment of a Sale Amount Source Media Sale Paid in Foreign CurrenciesMedia Transfer CUR1 PLU Entries Percent Discount/Charge Dollar Discount Tax Status ModificationAutomatic Tax Calculation Manual Tax Entry Selective Itemizer SI Total Read Tax ExemptionListing Capacity Open Selective Itemizer SI Status Modification PLU Stock Read PLU Preset Price Read Percent Discount, Percent Charge Dollar DiscountRate %- or %+ Function Non-add Number PrintNumber-of-guests Entry Function Key Entry Tender operation after depressing Tip PaidCharge Tip Received-on-Account Amount to be paid out PO ST Print Mode InvertPattern 1 To enter all the PLU items in the itemized mode Paid-Out Invert An RKP receipt is issuedRKP remote kitchen printer Receipt Cut PLU entries Invert PLU entries Invert RKP Msg RKP remote kitchen printer Message PrintGuest Check Print RKP Msg RKP Msg 1 to RKP Msg Receipt Print key Check PrintGuest Check Receipt Guest Check Slip Receipt Reprint Receipt Post-issue Receipt Reprint & Guest Check ReprintOperated while the receipt-issue status is on Operated while the receipt-issue status is OFF Server Trans Receipt IssueServer Transfer Guest Check Reprint Through the operator display Employee No Employee Clock-in/Clock-outThis operation records working total hours of each employee Clock-in Clock-out time is OUTEmployee No Server # Enter Troubleshooting TroubleshootingProblems concerning the Power Supply Problems concerning the Keyboard Operator Display Problems concerning the DrawerProblems concerning the Display Problems during Normal OperationsPage STAND-ALONE Level MANAGER’S Guide Page Manager Intervention Verification of Programmed Data Items Programmed to Require Manager Intervention Manager Intervention KEYS/OPERATIONS and Manager Intervention Status Table Other Operations Requiring Manager Interventions EO1-11138 Enforced Sign-off of a Cashier Code Entry Method MANAGER’S OWN Operations in MGR ModeMANAGER’S OWN Operations in MGR Mode Pick Up Operation PLU Menu Shift Entry Menu Shift Entry Effective only for One PLU Entry FeatureMenu Shift Entry Keeping the shifted Menu Level Feature Enforced Clock-out of an Employee RKP Mode Lock MGR RKP Designation RKP NoRKP Table Change Any time outside a sale To delete sale items without an order table No. entry Operations in ModeOperations in Mode Operator display in the mode Read X and Reset Z Reports Read X and Reset Z ReportsHow to Access a Report Item How to Access a Report Item through the Operator Display COMB3 Display Item Description Navigation KeyCOMB1 COMB2 ALL Individual How to Access a Report Item through the Keyboard 25 AT/TL 14 AT/TL15 AT/TL 24 AT/TL 47 AT/TL 43 ST43 AT/TL 44 AT/TL 211 AT/TL GT Reports -- to be taken on weekly or monthly basis206 AT/TL 208 AT/TL Time Edit for Employee Clock-in/Clock-out Mode Lock Z Allowed only through the operator displayEmployee has a cashier code, Sign OFF is also necessary GTX Combination ReportsProgramming Operations Report Name Report Available GTX GTZ Zfinancial Financial Read or Reset Report Daily or PeriodicGeneral Notes on Report Takings Report Sample Format 0001Z 0290 2154TM Xcredit Cashier Read or Reset Report Daily or PeriodicIndividual Cashier Read Report Sample X04 Xclerk Media Sales and In-drawer Total Read Report Daily Department Group Read Report Daily or Periodic X11 Xdpall Hourly Range Read or Reset Report DailyDepartment Read or Reset Report Daily or Periodic X10 Xhourly All Media Sales Total and Cash-in-Drawer Read Report Daily PLU Read or Reset Report Daily or PeriodicIndividual PLU Read Report Daily or Periodic Zone PLU Read or Reset Report Daily or Periodic All PLU Read or Reset Report Daily or PeriodicInactive PLU Read Report Daily or Periodic PLU Stock Read Report Daily Customer File Read or Reset Report Daily Inactive Customer File Read Report Daily PLU Group Read or Reset Report Daily or PeriodicAll Customer File Read or Reset Report Daily Zone Customer File Read or Reset Report Daily X25 Xdaypart Day Part Read or Reset Report DailyX30 Xctwindi Combo Sales Total Read or Reset Report Daily Combo Sales Read or Reset Report DailyCombo Sales Detail Read or Reset Report Daily X44 Xcomboperi 1000TM Hourly Range Combo Sales Read or Reset Report DailyIndividual Combo Sale Read Report Daily X43 Xcomboindi Clock OUT X47 XemployeeCashier Clock Electronic Journal All Guest Check Read Report Daily Electronic Journal Read or Reset Report DailyAll Electronic Journal Read or Reset Report Daily Electronic Journal Consecutive No./Date Read Report Daily Data of the transmission history is printed GT ReportsData regarding the employee clock-in/clock-out is printed Electronic Journal Transmission History Read Report Daily Programming Operations Before you enter the SET ModeProgram items that require the REG Mode Keyboard Sheet Program items that require the SET Mode Keyboard Sheet Character Code Entry Method Character EntriesCharacter Code Table Column Code Row 407 # 502 # 415 # 505 # 500 # Direct Character Entry MethodAll Double-sized Declaration Condition Required for Programming Operations Description of each Navigation Key How to Access a Program Item through the Operator Display 15.30 Mode Lock SET How to Access a Program Item through the KeyboardLine No Programming Mode Lock SET Enter 1, depressJournal Print Cashier Programming Submode Tip Rate # For Address 2 Cashier StatusFor Address 3 Tip Rate Cashier Status # Item Corr Cashier Code NS JonesNS 1 ST Jones ST ST 5 # 3 ST 3 # AT/TL Journal Print Deletion DP# Department Table Programming Submode Address No Description of Programming Contents Programming Operations Address No Description of Programming Contents Programming Operations ST 100 # AT/TL VegetableDP# 1 ST 0311 # ST Vegetable ST Programming or Changing PLU Table Programming Submode PLU Table Programming Contents Net to S.I ? Yes Vacant Stock Process Non-stock Address No Description of Programming Contents Programming Operations #02 Cheese Burger Cheese Burger Item Corr 120001 PLU AT/TL Item Corr PLU Code PLUItem Corr ALL Void AT/TL PLU Programmed Data Copying Hour Minute Time Setting or Adjustment SubmodeBIG Cheeseburger Day-of-Week Code Month Year Date Setting or Adjustment Submode After Hourly Range Reset Hourly Range Setting SubmodeCombo Sale Hourly Range Reset NS 1 ST Amount Limit Setting for Function Keys SubmodeST 45 # AT/TL ST 10000 # AT/TL ST Greenstuff ST AT/TL ST 2000 # 2 ST 5 # AT/TLMinor Group Name Programming Submode Minor Group Code ST Character Entries ST P14 Major Major Group Name Programming SubmodeMajor Group Code ST Character Entries ST ST Other ST AT/TL P15 Customer Mode Lock SET Enter 15, depressShearer Address 2 Limit Amount $500.00 Address 3 Price Level Report Code # Report Code Table Report Name Mode for outputCombination Report Table Programming Submode Table No. ST Combi Report ST 3 # 4 # 47 # ST AT/TL Journal Print PLU Void 150 Stock AT/TL PLU Stock Loading or Changing SubmodePLU Code PLU Adding Quantity Stock Subtracting 10 ST Tare Table and General Unit Weight Setting SubmodeTare Table No. ST Tare Weight # General Unit Weight Code P27 PLU KEY PLU Preset-code Key/Display Key Setting Submode 181 182 183 184 185 P29 PLU Group PLU Group Name Programming SubmodePLU Group Code ST Character Entries ST ST Beer ST AT/TL Programmable P30 RKP Message Message Line No. ST Character Entries Display Message Programming SubmodeST WE Space Serve Space the Space CHO ST Limit Table Disc Amount Limit Setting for the Disc Key Submode1 ST Limit Amount # AT/TL ST 500 # AT/TL ST Enterable Qty of Sub Menu PLUs # Set Menu Table Programming SubmodeSet Menu Table No. NS ST Sub Menu PLU Code PLU # AT/TL Item Corr Set Menu Table No. NS AT/TL Character Entries ST Combo Table No. NS Same combo sale table Combo Sale Table Programming ContentsCombo a Item Corr Combo Table No. NS AT/TL Mode Lock SET Enter 43, depressAfter Combo Sale Reset NS 1 ST Combo a ST 2 ST 2 # 3 ST 100 # 4 ST 2 # 5 ST 200 # Line No. ST Guest Check Commercial Message Programming SubmodeP45 Invo CM MSG #01 1000 # 1400 # 1800 # 2200 # AT/TL Hour Minute # AT/TLP46 DAY Part Do not set the same cashier code for multiple employees Employee Table Setting SubmodeSubmode Item Corr Employee Code NS AT/TL Mode Lock SET Enter 50, depressJob Code/Working Hours Setting Submode NS 1 ST Jones ST 2 ST 1 # 3 ST 010203 # AT/TL Journal Print Time Unit for each Job Job Code Character EntriesJob Status # 11 NS Cook Tender Up Table Setting SubmodeNS 1 ST Cashier ST 2 ST 0 # 11 NS 1 ST # 2 ST 35 # P52 Tender UP Display Menu Table Setting Submode Item Corr Display Menu No. NS AT/TL NS 1 ST 100 PLU 105 PLU 110 PLU 115 PLU # AT/TLP53 Menu Table P60 Price Menu 1 to Price Level ST New Preset PricePLU Code PLU PLU 1 ST 500 # 3 ST 280 # AT/TL Port No Printer # Printer Table Setting SubmodeDestination of Output Terminal ID/Port No Destination of Output Connection Status To on Connection Printer Table Setting Contents P71 Printer + and %- Preset Rate Setting ST1/TL Preset Rate Setting for Selective Itemizers SI1 and SI2Preset Rate of SI SI1/TL or SI/TL SI1%RATE SI1 TL Key Operation in REG Mode Receipt/Journal PrintSelective Itemizer Functions and Applications Example 1 With option SI Total Non-affects Sale Total Exchange Rate for Foreign Currency Foreign Currency Exchange Rate SettingForeign Currency Exchange Rate Calculation Example 2 With option SI Special Discount CUR1 Store/Register No. SettingCUR Journal Print CUR RATE1 Verification of Programmed Data Verification of Programmed DataAddresses to verify time, date, PLU stock are not provided PLU How to verify a Programmed Data through the Keyboard1 AT/TL 0 AT/TLPage S Level OPERATOR’S Guide Page Additional Function KEY and Registering Procedure Page RS-485 Satellite Terminal System ConfigurationSystem Configuration Backup Master RTR Register-to-Register Declaration Key RTR Additional Function KEY and Registering ProcedureAdditional Function KEY and Registering Procedure Procedure on a Master Terminal for RTR Declaration Mode Lock SET, X, Z or MGR/RTR Declaration is on Depress RTR Procedure on a Master Terminal for RTR Declaration CancelPage S Level MANAGER’S Guide Page Operations Before IN-LINE Service Page 80 AT/TL Operations Before IN-LINE ServiceOperations Before IN-LINE Service Terminal Open Check Register No. # Terminal DesignationDeclaration on Select T/M Design Master Terminal Receipt Print Terminal Condition CheckSelect 81 T/M CHK 81 AT/TL 82 AT/TL Printer Condition Check Terminal Reports Read and Reset ReportsIn-line Report Command Executions Read and Reset Reports Conditions required on terminals for In-line Report takings Operation Flow of IN-LINE Read or Reset ReportsLock Positions Required To be on next 15 # File Code X AT/TL → PLU Code PLU → ST13 # → 0 AT/TL → PLU Code PLU → AT/TL Employee CLOCK-IN/CLOCK-OUT Reports 43 # → Combo Code # ST → AT/TL Process Reports and Base Report Data In-line Report Print FormatIN-LINE Report Type Read Report Collection Indication Reset Report Collection Indication 90 AT/TL Operations after In-line report TakingConsolidated report Data Read Reprint Enforced Clear of Hold Condition on Individual Terminals Programming JOB List Programming Operations Common with Standalone ECR Level Programming Operations Added for In-line Terminals Terminal Connection Table Setting Submode Connect REG Through the Keyboard In-line ID No. ST Register No. #ST 3001 # ST 3002 # 69 X → 0 AT/TL Through the Keyboard Terminal ID No. AT/TL Terminal ID Setting SubmodeMode Lock SET for other terminals Select 77 Inline ID 177 DLL Down-Line-Loading Operations DLL Job List Master Terminal Receipt Print Format of DLL OperationsSatellite Terminal Journal All the terminals Anytime outside a sale PLU MaintenancePLU Maintenance PLU Table Addition/Change/Deletion with DLL Submode Price Max digits Unit Weight Table # 18 STAddress Nos # PLU Code Department Code # Programming, or report taking operations PLU Price Change with DLL SubmodeAny time outside a sale for Master or Satellite Inquiry Inquiry Backup Function Backup FunctionOnly When the Backup Master is Connected Procedure Changing Program Data DLL from the PC Backup data Response Data Capture Funciton Data Capture Function Master and Backup Master Alternation Master and Backup Master Alternation Transmission Error Transmission ErrorCause of Error Error Display AT/TL Performs re-sending to the other station Error Canceling Process Retry Other Operations Relating to IN-LINE ServiceCancel SuspendingPage Page TEC

TOC 2

10. Troubleshooting

10-1

TOSHIBA TEC.

FS-2600-1 SERIES, Electronic Cash Register specifications