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Toshiba Electronic Cash Register, FS-2600-1 SERIES 10.3 Problems concerning the Drawer, 10.4 Problems concerning the Display, 10.5 Problems during Normal Operations

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10. TROUBLESHOOTING EO1-11138

10-2

10.3 Problems concerning the Drawer

■ Drawer does not open.

Cause 1: Drawer blocked by foreign substance (coin, etc.).

Action: Try to open the drawer by removing the foreign substance, using a ruler or something. If you are still

unable to open the drawer ask the store manager to contact your authorized TOSHIBA TEC

representative for assistance.

Cause 2: Failure of the drawer itself

Action: Ask the store manager to contact your authorized TOSHIBA TEC representative for assistance.

10.4 Problems concerning the Display

10.4.1 Operator Display

■ Display blank.

Cause 1: Register is not securely plugged in.

Action: Securely plug in an outlet.

Cause 2: The operator display is in the power-save mode.

Action: Depress any key.

Cause 3: The brightness control provided to the operator display is adjusted improperly.

Action: Adjust it properly.

Cause 4: Failure of the LCD

Action: Ask the store manager to contact your authorized TOSHIBA TEC representative for assistance.

10.4.2 Customer Display

■ Some segment is not displayed, display shimmers, or illumination of the display is uneven.

Cause 1: Failure of the display tube

Action: Ask the store manager to contact your authorized TOSHIBA TEC representative for assistance.

10.5 Problems during Normal Operations

NOTE on changing the Mode Lock position:

Changing the Mode Lock position during sales entries or programming causes an error. To clear the error, return

the Mode Lock to the original position. However, changing the Mode Lock position to the OFF does not cause an

error. Error caused by changing the Mode Lock position cannot be cleared by the [C] key.

■ Normal operations cannot be carried out.

Cause 1: Mode Lock position does not correspond to the operation you attempted.

Action: Check whether or not the Mode Lock position corresponds to the operation. (Especially, check

whether or not the operation you attempted requires the MGR position. Ask your manager about the

operations which requires the MGR position.)

10.3 Problems concerning the Drawer

Contents

Main Page Page Page Page Page CAUTION: Page 1. INTRODUCTION 1.1 Applicable Model F S - 2 6 0 0 - 1 M D - C - U S 1.2 Accessories 2. SPECIFICATION 2.1 ECR 2.2.1 Hardware Item Specifications are subject to change without notice. 2.1.1 Software Item 2.2 Hardware Option 3. APPEARANCE AND NOMENCLATURE 3.1 Front View 3.2 Rear View 4. MODE LOCK AND MODE SELECTOR KEYS 4.1 Mode Lock 4.2 Mode Selector Keys REG MGR 5. DISPLAY 5.1 Operator Display 5.1.1 Basic Screen (common to all the mode lock positions) 5.1.2 Description of each Indicator 5.2 Customer Display AMOUNT 6. KEYBOARD 6.1 Keyboard Layout 6-2 Item Correct key. SI (Selective Itemizer) Total key. 6.2 Functions of Each Key 6-3 Server Transfer Key. Tray Total Key. Menu Shift Key. Order Table # Key. 6-4 7. PROCEDURE BEFORE OPERATION 8.1.1 Single-drawer Machines Sign-ON [SERVER #] ................ Cashier code and name are Sign-OFF 0 [SERVER #] ............. Message SIGN OFF is displayed 8. CASHIER SIGNING OR CASHIER KEY OPERATIONS 8.1 Code Entry Method 8.2 Cashier Key Method ([CLK] Keys) 8.3 Training Mode Start and End 8.3.1 Operation for Training Modes Start 8.3.2 Entries in Training Mode 8.3.3 Operation for Training Mode End 8.4 Cashier Exclusive Option 9. TRANSACTION ENTRIES 9.1 Receipt-Issue/Non-issue Selection 9.2 Store Message Display 9.3 No-sale 9.4 Loan 9-4 9.5 Check Cashing (No-sale cashing of a non-cash media) Max. 8 digits 1 to 99999999 9.5 Check Cashing (No-sale cashing of a non-cash media) NOTE: A loan transaction after an Order Table No. entry is not possible. Max. 8 digits 1 to 99999999 9.6 No-sale Exchange from Foreign Currency to Domestic Currency 9.7 No-sale Exchange from Domestic Currency to Foreign Currency 9.8 PLU (menu item) Entry through the Keyboard Open PLU Type Preset PLU Type Preset-price Open Entry through Preset PLU Type 9.9 PLU (menu item) Entry through the Menu Window Through the [DISPLAY] key 9.11 Quantity Extension (Multiplication) 9.10 Repeat Entry 9.12 Set Menu Entry 9.13 Modifier Entry 9.14 Other Income PLU Entry 9.15 PLU Code Shift Entry 9.16 PLU Price Shift Entry 9.16.1 Price Shift Entry Effective only for One PLU Entry Feature 9.16.2 Price Shift Entry Keeping the shifted Price Level Feature NOTE: A program option allows you to prohibit operating the [PRICE] key in the REG mode. 9.17 Combo (Combination) Sale Entry Manual Combo Sale Entry Feature Automatic Combo Sale Entry Feature 9.18 Scale Entry 9.18.1 Automatic Scale Entry (without tare or by the tare automatic subtraction) 9.19 Subtotal Read 9.19.1 Tax included Subtotal 9-13 9.20 Tray Total Read 9.19.2 Net Subtotal (tax not included) 9.20 Tray Total Read 9.21 Item Correct 9.22 Void (Designated Line Voiding and Returned Merchandise) Void through the [PLU] key Void through the Operator Display 9.23 All Void 9.24 Order Entry Control 9.24.1 Order Entry Control (Order Table No. Manual Entry) To start new order table: 9.24.2 Order Entry Control (Order Table No. Automatic Entry) 9-17 9.25 Order Entry Control with Table No. Omissible if unnecessary 1 to 999.9 9.25 Order Entry Control with Table No. OPERATION . . . 9.26 Temporary Release of Order Table No. Entry Compulsion 9.27 Guest Check Merge 9.28 Guest Check Transfer 9.29 Guest Check Split 9.30 Sale Finalization by Media Keys (Payment of a Sale) 9.31 Charge Posting by Check Track 9.32 Sale Paid in Foreign Currencies 9.33 Media Transfer 9.34 Tax Status Modification 9.35 Automatic Tax Calculation 9.36 Manual Tax Entry 9.37 Tax Exemption Selective Tax Exemption All Tax Exemption 9.38 Listing Capacity Open For Departments and PLUs 9.42 PLU Stock Read NOTE: Selective Itemizer Total Read after the order table No. entry is possible. 9.41 PLU Preset Price Read 9.43 Dollar Discount 9.44 Percent Discount, Percent Charge 9.45 Non-add Number Print 9.46 Number-of-guests Entry 9.47 Function Key Entry 9.48 Tip Paid 9.49 Charge Tip 9.50 Received-on-Account 9.51 Paid-Out 9.52 Print Mode Invert 9.53 RKP (remote kitchen printer) Receipt Cut 9.54 RKP (remote kitchen printer) Message Print 9.55 Guest Check Print 9.56 Check Print 9.57 Receipt Post-issue (Receipt Reprint & Guest Check Reprint) 9.57.1 Receipt Reprint NOTE: A post-issue receipt for the received-on-account or the paid-out transaction cannot be issued. Operated while the receipt-issue status is ON. Operated while the receipt-issue status is OFF. 9.58 Server Transfer 9.59 Employee Clock-in/Clock-out Clock-in Break-in Page 10. TROUBLESHOOTING 10.1 Problems concerning the Power Supply 10.2 Problems concerning the Keyboard 10.3 Problems concerning the Drawer 10.4 Problems concerning the Display 10.4.1 Operator Display 10.4.2 Customer Display 10.5 Problems during Normal Operations Page Page Page 2. MANAGERS OWN OPERATIONS IN MGR MODE ....................................2-1 TOC 2 5. PROGRAMMING OPERATIONS .....................................................................5-1 TOC 1 1. MANAGER INTERVENTION 1.1 Items Programmed to Require Manager Intervention 1.2 Other Operations Requiring Manager Interventions Page 2. MANAGERS OWN OPERATIONS IN MGR MODE 2.1 Pick Up Operation 2.2 Enforced Sign-off of a Cashier (Code Entry Method) 2.3 Enforced Clock-out of an Employee 2.4.2 Menu Shift Entry Keeping the shifted Menu Level Feature 2.4 PLU Menu Shift Entry 2.4.1 Menu Shift Entry Effective only for One PLU Entry Feature NOTE: A program option allows you to perform this operation in the REG mode. 2.5 RKP Table Change 3. OPERATIONS IN - MODE NOTE: You can cancel only an order table which has been temporarily finalized by the [TOTAL] key. 4.1 How to Access a Report Item 4.1.1 How to Access a Report Item through the Operator Display 4. READ (X) AND RESET (Z) REPORTS To be Continued Continued 4.1.2 How to Access a Report Item through the Keyboard NOTE: You can check opened order tables. NOTE: You can check reserved order tables. NOTE: A program option allows you to select the date order as follows. Page 4.2 Time Edit for Employee Clock-in/Clock-out 4.3 Combination Reports 4-10 4.4 General Notes on Report Takings -- To be continued -- 4.5 Report Sample Format 4.5.1 Financial Read or Reset Report (Daily or Periodic) 4-11 4-12 4.5.2 Cashier Read or Reset Report (Daily or Periodic) 4.5.3 Credit Card Company Sales Read or Reset Report (Daily or Periodic) 4.5.4 Department Group Read Report (Daily or Periodic) 4-13 4.5.5 Media Sales and In-drawer Total Read Report (Daily) 4.5.6 Hourly Range Read or Reset Report (Daily) 4-14 4.5.7 Department Read or Reset Report (Daily or Periodic) NOTE: A program option allows you to print Customer Count instead of Sales Percentage. 4.5.8 All Media Sales Total and Cash-in-Drawer Read Report (Daily) 4-15 4.5.9 PLU Read or Reset Report (Daily or Periodic) Individual PLU Read Report (Daily or Periodic) 4-16 All PLU Read or Reset Report (Daily or Periodic) NOTE: All PLU Report can be programmed to not print items and price levels having zero totals. 4-17 4.5.10 PLU Stock Read Report (Daily) Individual PLU Stock Read Report (Daily) All PLU Stock Read Report (Daily) 4.5.11 Customer File Read or Reset Report (Daily) Individual Customer File Read Report (Daily) 4.5.12 PLU Group Read or Reset Report (Daily or Periodic) 4.5.13 Day Part Read or Reset Report (Daily) 4-19 4.5.14 Check Track (Guest Order Table) with Sales Read or Reset Report (Daily) 4-20 Combo Sales Detail Read or Reset Report (Daily) 4.5.15 Check Track (Guest Order Table) without Sales Read Report (Daily) 4.5.16 Combo Sales Read or Reset Report (Daily) 4-21 Individual Combo Sale Read Report (Daily) 4.5.17 Hourly Range Combo Sales Read or Reset Report (Daily) 4.5.18 Employee Clock-in/Clock-out Read or Reset Report (Daily, Weekly or Periodic) 4-22 4-23 4.5.19 Electronic Journal Read or Reset Report (Daily) All Electronic Journal Read or Reset Report (Daily) Electronic Journal (Consecutive No./Date) Read Report (Daily) 4.6 GT Reports 5. PROGRAMMING OPERATIONS 5.1 Before you enter the SET Mode 5.1.1 Program items that require the REG Mode Keyboard Sheet 5.1.2 Program items that require the SET Mode Keyboard Sheet 5.2 Character Entries 5.2.1 Character Code Entry Method 5.2.2 Direct Character Entry Method 5.3 Condition Required for Programming Operations 5.4 How to Access a Program Item 5.4.1 How to Access a Program Item through the Operator Display Page 5.4.2 How to Access a Program Item through the Keyboard 5-8 ex.) To program the following draft on the first line of the store name/message area. 1343 PEACH DRIVE TEC RESTAURANT Page Page (NOTE 1 on the next page.) Page Page Page Page Page 5-17 5.4 How to Access a Program Item (NOTE 1 on the next page.) Page Page Page General Unit Weight (set in Submode 26) ADDITIONAL NOTES Page 5-24 NOTES: 1. A program option allows you to select the date order as follows. 2. The Day-of-week is programmable not to be printed on receipts. 5-26 Page Page 5-29 P12 13 [X] |Minor Group Code| [ST] Character Entries [ST] [AT/TL] P13 CA TAX & TIP CANADA TAX Page Page Page Page Page NOTE: The initial value for the General Unit Weight is set to Code 1 (1LB or 1Kg). Page Page Page Page Page NOTE: The limit set here cannot be released by the [LC OPEN] (or [OPEN]) key in transaction entries. Page Page 5-44 NOTE: This address is effective when you have selected 1, 4 or 5 in the process status selection. Page Page Page NOTE: Do not set the same cashier code for multiple employees. 5-50 Page Page 5-53 Page Page Page NOTE: If your system is the standalone system, enter only a 1-digit port No. 5-58 ...... ...... Selective Itemizer Functions and Applications Example 1) With option SI Total Non-affects Sale Total: Example 2) With option SI Special Discount: Foreign Currency Exchange Rate Calculation 5-62 ex.) To set the rate on the preceding page for the [CUR 1] key. Mode Lock: SET 1 [ . ] 4 [CUR 1] ...... 6. VERIFICATION OF PROGRAMMED DATA 6.1 How to verify a Programmed Data through the Operator Display 6.2 How to verify a Programmed Data through the Keyboard NOTE: Key operations to verify time, date, PLU stock are not provided. Page Page Page Page Page 1. SYSTEM CONFIGURATION 2. ADDITIONAL FUNCTION KEY AND REGISTERING PROCEDURE RTR Page Page Page Page Page Page 1. OPERATIONS BEFORE IN-LINE SERVICE 1.1 Terminal Open Check 1.2 Terminal Designation 1. OPERATIONS BEFORE IN-LINE SERVICE 1-3 1.3 Terminal Condition Check Blank: Other statuses 1.4 Printer Condition Check Through the Keyboard 82 [AT/TL] Receipt Print 2. READ AND RESET REPORTS 2.1 Terminal Reports 2.2 In-line Reports 2.2.1 In-line Report Command Executions Page (to be continued on next page) (Process Reports; NOTE on page 2-5) (to be continued on next page) (Process Reports; NOTE page 2-5) Page 2.2.2 In-line Report Print Format 2. READ AND RESET REPORTS 2-7 Reset Report Collection Indication 2.3 Operations after In-line report Taking 2.3.1 Consolidated report Data Read (Reprint) 2.3.2 Enforced Clear of Hold Condition (on Individual Terminals) 3. PROGRAMMING OPERATIONS 3.1 Programming Operations Common with Standalone ECR Level 3.2 Programming Operations Added for In-line Terminals 3.2.1 Terminal Connection Table Setting (Submode 69) Page 3.2.2 Terminal ID Setting (Submode 77) 3.3 Verification of Programmed Data Related to In-line Specifications 4. DLL (Down-Line-Loading) OPERATIONS 4.1 DLL Job List NOTE: DLL is possible only when the non-floating cashier feature is used. 4.2 Print Format of DLL Operations Master Terminal Receipt Satellite Terminal Journal 5. PLU MAINTENANCE 5.1 PLU Table Addition/Change/Deletion with DLL (Submode 63) 5. PLU MAINTENANCE 5-2 Through the Keyboard 5.2 PLU Price Change with DLL (Submode 73) 6. INQUIRY 7. BACKUP FUNCTION NOTE: Data capture (DC) transaction files are not backed up. Page Page 8.DATA CAPTURE FUNCTION 9. MASTER AND BACKUP MASTER ALTERNATION 10. TRANSMISSION ERROR 10.1 Cause of Error NOTE: Depressing the [C] key cancels the error status. 10.1.1 IRC CONNECT ERR 10.1.2 MASTER IS BUSY 10.3 Error Canceling Process 11. OTHER OPERATIONS RELATING TO IN-LINE SERVICE 11.1 Suspending 11.2 Retry 11.3 Incomplete Ending 11.4 Cancel