10. TROUBLESHOOTING EO1-11138
10-1
10.1 Problems concerning the Power Supply
10. TROUBLESHOOTING
IN CASE OF A POWER FAILURE

If a power failure occurs during business hours, all the sales data stored in the memory will be

automatically protected by the battery installed in the register. When the power returns, the

register will resume displaying the screen which had been displayed just before the power failure.

The following are possible causes and countermeasures against typical problems. When a problem occurs, refer to
this chapter to find a cause of the problem, then take appropriate countermeasures. If a problem not described here
occurs, or a problem still exists after taking the following countermeasures, ask the store manager to contact your
authorized TOSHIBA TEC representative for assistance. In this case, inform the store manager of your problem in
detail.
1. Problems concerning the Power Supply
2. Problems concerning the Keyboard
3. Problems concerning the Drawer
4. Problems concerning the Display
5. Problems during Normal Operations
WARNING!

If you cannot solve a problem with the following solutions, do not attempt to repair it yourself.

Turn the power off, then contact your TOSHIBA TEC representative for assistance.

10.1 Problems concerning the Power Supply

■ Power is not turned ON.
Cause 1: Register is not plugged in.
Action: Plug in an outlet.
Cause 2: The power switch provided to the register is in the OFF position.
Action: Turn the power switch ON.
Cause 3: The outlet does not supply the power.
Action: Use another outlet.

10.2 Problems concerning the Keyboard

■ Key on the keyboard does not function.
Cause 1: Mode Lock is in the OFF position.
Action: Turn the Mode Lock to the positions other than OFF using the Mode Selector Key.
Cause 2: Failure of the keyboard itself
Action: Ask the store manager to contact your authorized TOSHIBA TEC representative for assistance.