8. Help
8.3When a function does not work, check here
8.3.1 General
I cannot make and receive calls.
LThe power cord or telephone line cord is not connected. Check the connections.
LIf you used a splitter to connect the unit, remove the splitter and connect the unit to the wall jack directly. If the unit operates properly, check the splitter.
I cannot make calls.
LThe dialing mode setting is wrong. Change the setting of feature #13 (page 47).
The unit does not work.
LDisconnect the unit from the telephone line and connect the line to a known working telephone. If the working telephone operates properly, contact our service personnel to have the unit repaired. If the working telephone does not operate properly, contact your telephone company.
The unit does not ring.
LThe ringer volume is turned OFF. Adjust it (page 27).
The other party complains they only hear a fax tone and cannot talk.
LFAX ONLY mode is set. Tell the other party
the number is only used for faxes.
LChange to TEL mode by pressing {AUTO ANSWER}.
LIf you use a Distinctive Ring service, make sure you have set the same ring pattern assigned by the telephone company (page 42).
The {REDIAL/PAUSE} button does not function properly.
LIf this button is pressed during dialing, a pause will be inserted. If pressed immediately after a dial tone is obtained, the last number dialed will be redialed.
The receiving mode does not function properly.
LThe Distinctive Ring is set (feature #31, page 42).
During programming, I cannot enter the code or ID number.
LAll or part of the numbers are the same. Change the number: feature #12 (page 47) and #41 (page 48).
The unit beeps.
LRecording paper has run out. Press {STOP} to stop the beeps and install paper.
Whenever I try to retrieve my voice mail messages, the retrieval is interrupted by the fax tone.
LYou are probably entering *#9. This is the default setting for the fax activation code. If you use a voice mail service, turn the fax activation feature OFF or reprogram the activation code (feature #41 on page 48).
8.3.2 Fax – sending
I cannot send documents.
LThe telephone line cord is connected to the
EXT jack on the unit. Connect to the LINE jack (page 15).
LThe other party’s fax machine is busy or has run out of recording paper. Try again.
LThe other party’s machine is not a fax machine. Check with the other party.
LThe other party’s fax machine rings too many times. Send the fax manually (page 36).
The other party complains that letters on their received document are distorted or not clear.
LIf your line has special telephone services such as call waiting, the service may have been activated during fax transmission.
Connect the unit to a line that does not have these services.
LAn extension telephone on the same line is off the hook. Hang up the extension telephone and try again.
LTry copying the document. If the copied image is clear, there may be something wrong with the other party’s machine.
The other party complains that smudges or black lines appear on their received document.
LThe glass or rollers are dirty. Clean them (page 61).
I cannot send a fax overseas.
LUse the overseas transmission mode of feature #23 (page 47).
For Fax Advantage assistance, call | 53 |
