Useful Information

Problem

The 2nd caller’s information is not displayed during an outside call.

Cause/solution

R In order to use Caller ID, call waiting, or Call Waiting Caller ID (CWID), you must first contact your service provider/ telephone company and subscribe to the desired service. After subscribing, you may need to contact your service provider/telephone company again to activate this specific service, even if you already subscribed to both Caller ID and Call Waiting with Caller ID services (CWID).

Answering system

Problem

Cause/solution

The unit does not record new

 

R The answering system is turned off. Turn it on (page 31).

 

messages.

R The message memory is full. Erase unwanted messages

 

 

(page 32).

 

 

R The recording time is set to Greeting only. Change

 

 

the setting (page 35).

 

 

R If you subscribe to a voice mail service, messages are

 

 

recorded by your service provider/telephone company, not

 

 

your telephone. Change the unit’s number of rings setting or

 

 

contact your service provider/telephone company (page 34).

 

 

 

 

I cannot operate the answering

R The remote access code is not set. Set the remote access

system remotely.

code (page 33).

 

 

R You are entering the wrong remote access code. If you have

 

 

forgotten your remote access code, enter the remote access

 

 

code setting to check your current code (page 33).

 

 

R The answering system is turned off. Turn it on (page 34).

 

 

 

 

 

 

 

Liquid damage

 

 

 

 

Problem

Cause/solution

Liquid or other form of moisture has

 

R Disconnect the AC adaptor and telephone line cord from the

 

entered the base unit/handset.

base unit. Remove the batteries from the handset and leave

 

 

to dry for at least 3 days. After the base unit/handset are

 

 

completely dry, reconnect the AC adaptor and telephone

 

 

line cord. Insert the batteries and charge fully before use. If

 

 

the unit does not work properly, contact an authorized

 

 

service center.

 

 

 

 

Caution:

R To avoid permanent damage, do not use a microwave oven to speed up the drying process.

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Panasonic KX-TG4771, KX-TG243SK, KX-TG242SK Answering system Problem Cause/solution, Liquid damage Problem Cause/solution