Useful Information
Problem | Cause & solution |
I cannot make or receive calls. | L The base unit AC adaptor or telephone line cord is not |
| connected. Check the connections. |
| L If you are using a splitter to connect the unit, remove the |
| splitter and connect the unit to the wall socket directly. If |
| the unit operates properly, check the splitter. |
| L Disconnect the base unit from the telephone line and |
| connect the line to a known working telephone. If the |
| working telephone operates properly, contact our service |
| personnel to have the unit repaired. If the working |
| telephone does not operate properly, contact your service |
| provider/telephone company. |
| L The dialling mode setting is incorrect. Set to “Tone” or |
| “Pulse” as needed (page 11). |
| L The key lock feature is turned on. Turn it off (page 13). |
The unit does not ring. | L The ringer volume is turned off. Adjust the ringer volume |
| (page 15, 17). |
The batteries should be charging but | L Clean the charge contacts and charge again (page 9). |
the battery icon does not change. |
|
A busy tone is heard when {C} is | L The handset is too far from the base unit. Move closer and |
pressed. | try again. |
| L Another handset is in use. Wait and try again later. |
Static is heard, sound cuts in and out. | L Place the handset and the base unit away from other |
Interference from other electrical units. | electrical appliances. |
| L Move closer to the base unit. |
| L Your unit is connected to a telephone line with DSL |
| service (page 25). |
Noise is heard during a call. | L You are using the handset or base unit in an area with high |
| electrical interference. Place the handset and base unit |
| away from interference sources, such as antennas and |
| mobile phones. |
The handset stops working while being | L Disconnect the base unit AC adaptor and remove the |
used. | handset batteries. Connect the base unit AC adaptor, |
| install the batteries and try again. |
The handset beeps intermittently | L Fully charge the batteries (page 9). |
and/or / flashes. |
|
I fully charged the batteries, but / still | L Clean the charge contacts and charge again (page 9). |
flashes. | L It is time to replace the batteries (page 9). |
I fully charged the batteries, but the | L Wipe the battery ends (S, T) and the unit contacts with a |
operating time seems to be short. | dry cloth. |
Caller information is not displayed. | L You need to subscribe to Caller ID service. Consult your |
| service provider/telephone company for details. |
| L Your unit is connected to a telephone line with DSL |
| service (page 25). |
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