30
Troubleshooting
Problem Cause
washing machine
Buttonsdon’twork
●Whilethewashingmachineiswashing,youcannotchange
the programme, temperature and process settings (but you
can change the rinse or spin settings).
Door doesn’t open
●Doorlockmaybeactive.(seepage9)
●Childsafetylockmaybeactive.(seepage26)
●Thewatertemperatureorlevelcouldbetoohigh.
●Clothingmaybecaughtinthedoor.Ifso,pressthedoor
opening button while pushing the door.
Unusual odour
●Rubberpartsmaygiveoffasmellwhenyoufirststartusing
the washing machine, but this goes away over time.
●YoucanwashthedrumbyrunningtheTubClean
programme (see page 22)
Wash
Youcan’tseeanywater
●Thisisnormal:thewaterlevelisbelowthewindow.
There’s no water
going into the
washing machine
●Thewatertapmightbeturnedoff.
●Thewaterhoseorwater-supplyhosemaybefrozen.
●Yourwatersupplymaybedisrupted.
●Thewater-supplyvalvefilter,atthejointofthewater-supply
hose, may be clogged (see page 28)
There’s only a small
amount of water
●Ifyouhavepausedtheprogrammeandyourestart,the
washing machine may drain some water.
●Don’tpourwaterinthroughthedoor.
Water adds up during
washing
●Thisisnormal:waterissuppliedautomaticallyasthe
level lowers, and with heavy loads the water may fill up
repeatedly.
Water drains away
during washing
●Thisisnormal:wateroftendrainsandrefillstowashoff
excess foam. (This is called foam detection.)
Rinse/Spin
There’s no water
going into the
washing machine
during rinse operation
●Beforerinsing,thewashingmachinespinstodrainwater
remaining from the wash. The water will fill up after that.
Rinsing begins
before the spinning
finishes
●Ifyourlaundryhascollectedtoonesideofthedrum,rinsing
will start automatically to correct the imbalance.
●Ifthere’sexcessfoamafterwashing,watermaydrainand
refill to wash it off. (This is called foam detection.)
Duringthespin-dry,
the drum stops and
rotates several times
●Thisisnormal.Thewashingmachinehasdetectedan
unbalanced load and is trying to correct it.
A foam and water
remain in a door or
door seal
●Althoughafoamandwatermayremainwiththestateof
clothing and the amount of detergent, it does not have
influence on the performance of a rinse.
Spin starting is
repeated.
●Thisisnormal.Althoughspinstartingmayberepeated,itis
a function made to spin quietly.
Time
The displayed
remaining time
changes
●
The remaining time is estimated and corrected continually,
and this can change the time displayed. The displayed time is
standard times, which may differ from the actual time required.
●Theremainingtimewillincreaseifanextrarinseandspin
is required to correct the imbalance caused by laundry
collecting to one side of the drum.
NA-16VX1_E.indb 30 2009/08/05 11:34:10