Problem Cause & Solution
I cannot select the desired
receiving mode.
RIf you want to set FAX ONLY mode:
– press MFax Auto AnswerN repeatedly to turn ON the MFax Auto
AnswerN light.
RIf you want to set TEL mode:
– press MFax Auto AnswerN repeatedly to turn OFF the MFax Auto
AnswerN light.
RThe Distinctive Ring of feature #430 is activated (page 53).
When an extension telephone
is connected, I cannot receive
documents by pressing
MGNMBNM9N.
RYou must set remote fax activation to ON (feature #434 on page 61)
beforehand.
RPress MGNMBNM9N firmly.
RYou may have changed the remote fax activation code from MGNMBNM9N
(default setting). Verify the remote fax activation code (feature #434 on
page 61).
I cannot hear a dial tone. RThe telephone line cord is connected to the [EXT] jack on the unit. Connect
to the [LINE] jack (page 17).
RIf you use a splitter/coupler to connect the unit, remove the splitter/coupler
and connect the unit to the wall jack directly. If the unit operates properly,
check the splitter/coupler.
RDisconnect the unit from the telephone line and connect a known working
telephone. If the working telephone operates properly, contact our service
personnel to have the unit repaired. If the working telephone does not
operate properly, contact your telephone company.
RThe power cord or telephone line cord is not connected. Check the
connections (page 17).
RIf you connected the unit through a computer modem, connect the unit
directly to a telephone line jack.
I cannot make calls. RThe dialing mode setting may be wrong. Change the setting (feature #120
on page 18).
The unit does not ring. RThe ringer volume is turned OFF. Adjust it (page 21).
The other party complains
they only hear a fax tone and
cannot talk.
RFAX ONLY mode is set (page 46). Tell the other party the number is only
used for faxes.
RIf you use a Distinctive Ring service, make sure you have set the same ring
pattern assigned by the telephone company (page 53).
The MRedialN or MPauseN
button does not function
properly.
RIf this button is pressed during dialing, a pause will be inserted. If pressed
immediately after a dial tone is obtained, the last number dialed will be
redialed.
The receiving mode does not
function properly.
RDistinctive Ring is set (feature #430 on page 53).
Whenever I try to retrieve my
voice mail messages, I am
interrupted by the fax tone.
RYou are probably entering MGN MBN M9N. This is the default setting for the
fax activation code. If you use a voice mail service, turn the fax activation
feature OFF or reprogram the activation code (feature #434 on page 61).
I cannot receive a fax
document on the computer.
RMake sure the following features are set beforehand.
– PC fax reception (feature #442 on page 62)
– Computer setting for the PC fax reception (feature #443 on page 24)
I cannot display a received fax
document on the web
browser.
RMake sure the following features are set beforehand.
– Fax preview mode (feature #448 on page 50)
– Web fax preview access code (feature #450 on page 50)
RYou cannot display a received fax document on the web browser during
printing, copying or scanning. Try again after printing, copying or scanning.
I cannot erase a received fax
document on the web
browser.
RView, print or save a received fax document before erasing (page 50).
For assistance, please visit http://www.panasonic.com/help 81
11. Help