Reference
RQT9464
Troubleshooting guide
Sound |
| Page |
No sound. | ≥Turn the volume up. | 17 |
Low volume. | ≥Turn the muting off. | 17 |
Distorted sound. | ≥Check connections to speakers and other equipment. | 8 – 10 |
Cannot hear the desired | ≥Select the corresponding source. | 14 |
audio type. | ≥Press [AUDIO] to select the audio. | 17 |
| ≥Ensure the speaker settings for your speakers are correct. | 39 |
| ≥To output audio from a device connected with an HDMI cable, set “HDMI Audio | 37 |
| Output” to “On” in the Setup menu. | 36 |
| ≥When | |
| TrueHD, and |
|
| Surround and output. LPCM 7.1 channel audio is converted to 5.1 channel audio. |
|
| In this case, set the | — |
| ≥Audio may not be heard when more than 2 devices are connected with HDMI | |
| cables. |
|
| Reduce the number of connected devices. | 36 |
| ||
| terminal. | — |
| ≥Depending on the connected equipment, the sound may be distorted if this unit is | |
| connected with an HDMI cable. | 10, 25 |
| ≥The | |
| original |
|
|
| |
| “OPTICAL 2(STB)” terminal. | — |
| ≥[DivX] Audio may not be output depending on how files were created. | |
|
|
|
Humming is heard during | ≥An AC mains lead or fluorescent light is near this unit. Keep other appliances and | — |
play. | cables away from this unit. |
|
No surround sound. | ≥Press [SURROUND] to select a surround effect. | 15 |
Cannot switch audio. | ≥There are discs for which audio cannot be changed because of how the disc was | — |
| created. | 36 |
| ≥When audio is output from the HDMI AV OUT terminal, you cannot switch the | |
| audio if “Dolby D/Dolby D +/Dolby TrueHD” or |
|
| Set “Dolby D/Dolby D +/Dolby TrueHD” or |
|
|
|
|
No sound from the TV | ≥Press | 14 |
Card |
|
|
The capacity of the SD card | ≥When a | 19 |
decreased. | data may be written to the SD card. Erase the data by using |
|
| Erase”, format the card or use a new card. |
|
Music on an SD card cannot | ≥Data that can be played from an SD card are AVCHD, MPEG2 and JPEG data. | 43 |
be played. |
|
|
|
|
|
The contents of the card | ≥The card is not compatible or the contents on the card may be damaged. | 43 |
cannot be read. | ≥Turn off and then turn on the unit again. | — |
USB |
|
|
|
|
|
The contents of the USB | ≥Remove the USB device from the USB port and then insert again. If this does not | — |
device cannot be read. | solve the problem, turn off and turn on the unit again. | 16 |
| ≥Check that the USB device is inserted correctly. | |
| ≥The format of the USB device or of its contents is not compatible with the unit. (The | 43 |
| contents on the USB device may be damaged.) | 44 |
| ≥The USB device contains a folder structure and/or file extensions that are not | |
| compatible with this unit. | — |
| ≥Turn off and then turn on the unit again. | |
| ≥USB memories connected using a USB extension cable or a USB hub may not be | — |
| recognized by this unit. | 43 |
| ≥Some USB devices cannot be used with this unit. | |
| ≥If the USB device is inserted during playback the USB device may not be recognized by this unit. | — |
USB device cannot be | ≥Turn the power of this unit off once, and turn it back on. | — |
operated. |
|
|
iPod operation |
|
|
Cannot charge or operate. | ≥Check that the iPod is connected firmly. | 28 |
| ≥The battery of the iPod is depleted. Charge the iPod, and then operate again. | 28 |
| ≥Check that there is nothing wrong with the iPod. | — |
Cannot display iPod videos/ | ≥Make sure that TV is connected to the VIDEO OUT terminal on this unit. | 9 |
photos on the TV. | ≥Operate the iPod menu to make the appropriate video/photo output settings for | — |
| your TV. (Refer to operating instructions for your iPod.) |
|
The TV input channel | ≥When the main unit is connected with an “HDAVI Control” compatible TV and | — |
unintentionally changes to | VIDEO IN is selected for iPod video or photo playback, the TV input channel will |
|
HDMI input. | automatically change to the HDMI input channel when [START] is pressed. |
|
|
| |
Radio |
|
|
Distorted sound or noise is | ≥Adjust the position of the antenna. | — |
heard. “ST” flickers or does | ≥Use an outdoor antenna. | 10 |
not light. |
|
|
A beat sound is heard. | ≥Turn the TV off or move it away from the unit. | — |
48