23 Troubleshooting

23 Troubleshooting

Before asking for repairs, check the symptoms with the following table.

Contact your dealer if a problem cannot be solved even after checking and trying the solution in the table or a problem is not described below.

Symptom

Cannot access from the web browser.

Cause/solution

Is the LAN cable (category 5 or better, STP*) firmly connected to the network connector of the camera? *E model only

Is the link indicator lit?

When it is not lit, connection to a LAN may not be established or a network may be not working correctly. Check if the cables have any contact failure or if the wiring is correct or not.

Is the power of the camera on?

Check if the power of the camera is turned on.

Are the set IP addresses valid?

Are you accessing the wrong IP address? Check the connection as follows.

With the Windows command prompt, > ping “IP address of the camera”.

If there is reply from the camera, the connection is normal.

If there is no reply, check the connection with the following methods using a computer connected to the same network as the camera. If the firewall settings on the PC are enabled, temporarily disable them before performing settings on the camera.

Start the Panasonic “IP Setting Software”, confirm the camera's IP address, and then access that IP address.

If the network settings (IP address, subnet mask, and default gateway) are incorrect, reboot the camera and change the network settings by using the Panasonic “IP Setting Software” within 20 minutes after the restart.

In networks that do not have a DHCP server, the IP address of the camera will be configured to “192.168.0.10” when the camera is rebooted by holding the INITIAL SET button on the camera. After the camera is initialized, access the camera and set the IP address again. (When the camera is initialized, all the settings of the camera previously configured on the setup menus will be initialized.)

Reference pages

Installation Guide

Installation Guide

Installation Guide

148

195

Installation Guide

Operating Instructions

201

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Panasonic WV-SF538E, WV-SW558E, WV-SW559PJ, WV-SW559E, WV-SP509E Troubleshooting, Symptom, Cause/solution, Reference pages

WV-SF539, WV-SF549, WV-SP508E, WV-SW559E, WV-SF548 specifications

Panasonic has made significant strides in the surveillance camera industry with its WV-SF538E, WV-SF549E, WV-SP508, WV-SF538, and WV-SW558 models. These cameras cater to various security needs, offering cutting-edge technology and robust features that enhance surveillance capabilities across diverse environments.

The WV-SF538E and WV-SF549E are part of Panasonic's acclaimed i-PRO series, designed for superior image quality and reliability. Both models boast a 1080p Full HD resolution, ensuring clear and detailed imagery even in challenging lighting conditions. With their advanced Intelligent Auto technology, these cameras automatically adjust settings such as focus, exposure, and white balance, optimizing the video feed in real-time for enhanced visibility.

Another notable aspect of these models is their Wide Dynamic Range (WDR) feature, which enables the cameras to handle scenes with both bright and dark areas. This is particularly beneficial for environments with contrasting lighting conditions, such as entrances or parking lots. Additionally, they are equipped with a 20x optical zoom lens, allowing operators to zoom in on subjects without losing image quality, thereby providing flexibility in surveillance.

The WV-SP508, a PTZ camera, takes this flexibility a step further with its pan and tilt capabilities. This model is particularly well-suited for large areas, allowing operators to monitor extensive spaces with ease. Its high sensitivity in low light ensures that the camera delivers quality imaging even after sunset, maintaining security around the clock.

On the other hand, the WV-SF538 and WV-SW558 are compact dome cameras that combine aesthetics with performance. The WV-SW558 features a weather-resistant design, making it ideal for outdoor use. Both models offer enhanced security features like Motion Detection and Face Detection, aiding in proactive surveillance and incident detection.

All these models are integrated with advanced video analytics and can be easily connected to a network, allowing for remote monitoring and management. The cameras support various compression formats, including H.265, which enables efficient storage and bandwidth savings.

Overall, Panasonic's WV-SF538E, WV-SF549E, WV-SP508, WV-SF538, and WV-SW558 cameras present a formidable combination of performance, reliability, and advanced technology. These models are designed to meet the demanding needs of modern surveillance, providing users with high-quality images and proactive security solutions.