23 Troubleshooting

Symptom

Cannot access from the web browser.

Cannot access the camera via the Internet.

Cause/solution

Is “554” selected for the HTTP port number? For the HTTP port number, select a port number other than the following port numbers used by the camera. The number used by the camera: 20, 21, 23, 25, 42, 53, 67, 68, 69, 110, 123, 161, 162, 443, 554, 995, 10669, 10670, 59000 - 61000

Is the same IP address provided to other devices? Are there contradictions between the address and the network subnet to be accessed?

When the camera and the PC are connected in the same subnet:

Are the IP addresses of the camera and the PC set in a common subnet? Or is “Use Proxy Server” for the settings of the web browser checked?

When accessing the camera in the same subnet, it is recommended to enter the address of the camera in the “Don’t Use Proxy For These Addresses” box.

When the camera and the PC are connected in the different subnet:

Is the IP address of the default gateway set for the camera correct?

Is the name currently used to access the camera different from the name registered for the “Viewnetcam.com” service?

Access the camera again with the registered name.

Did you access “http://” while using the HTTPS function?

To use the HTTPS function, access “https://”. It is also necessary to enter the port number.

Are the network settings of the camera correct? Set the default gateway or DNS server address correctly. To use the DDNS service, check that the settings are correct.

Is the setting for “Default gateway” on the “Network” page configured? Or is the setting correct?

When communicating using IPv4:

Configure the setting for “Default gateway” of “IPv4 network” on the [Network] tab of the setup menu.

Reference pages

151

-

175

163

148

202

Operating Instructions

Page 202
Image 202
Panasonic WV-SF548, WV-SW558E When the camera and the PC are connected in the same subnet, When communicating using IPv4

WV-SF539, WV-SF549, WV-SP508E, WV-SW559E, WV-SF548 specifications

Panasonic has made significant strides in the surveillance camera industry with its WV-SF538E, WV-SF549E, WV-SP508, WV-SF538, and WV-SW558 models. These cameras cater to various security needs, offering cutting-edge technology and robust features that enhance surveillance capabilities across diverse environments.

The WV-SF538E and WV-SF549E are part of Panasonic's acclaimed i-PRO series, designed for superior image quality and reliability. Both models boast a 1080p Full HD resolution, ensuring clear and detailed imagery even in challenging lighting conditions. With their advanced Intelligent Auto technology, these cameras automatically adjust settings such as focus, exposure, and white balance, optimizing the video feed in real-time for enhanced visibility.

Another notable aspect of these models is their Wide Dynamic Range (WDR) feature, which enables the cameras to handle scenes with both bright and dark areas. This is particularly beneficial for environments with contrasting lighting conditions, such as entrances or parking lots. Additionally, they are equipped with a 20x optical zoom lens, allowing operators to zoom in on subjects without losing image quality, thereby providing flexibility in surveillance.

The WV-SP508, a PTZ camera, takes this flexibility a step further with its pan and tilt capabilities. This model is particularly well-suited for large areas, allowing operators to monitor extensive spaces with ease. Its high sensitivity in low light ensures that the camera delivers quality imaging even after sunset, maintaining security around the clock.

On the other hand, the WV-SF538 and WV-SW558 are compact dome cameras that combine aesthetics with performance. The WV-SW558 features a weather-resistant design, making it ideal for outdoor use. Both models offer enhanced security features like Motion Detection and Face Detection, aiding in proactive surveillance and incident detection.

All these models are integrated with advanced video analytics and can be easily connected to a network, allowing for remote monitoring and management. The cameras support various compression formats, including H.265, which enables efficient storage and bandwidth savings.

Overall, Panasonic's WV-SF538E, WV-SF549E, WV-SP508, WV-SF538, and WV-SW558 cameras present a formidable combination of performance, reliability, and advanced technology. These models are designed to meet the demanding needs of modern surveillance, providing users with high-quality images and proactive security solutions.