Symptom Cause/solution Reference pages
Images cannot be saved on
the SD memory card.
Failed to write/read data on
the SD memory card.
SW559
SW559
SP509
SP509
SF549
SF549
SF539
SF539
•Is the SD memory card inserted correctly?
Check if the SD memory card is inserted correctly.
Installation Guide
•Is the SD memory card formatted?
Format the SD memory card.
63
•Isn’t the write protect switch set to “LOCK”?
When the write protect switch is set to “LOCK”,
available size/total size indication of the SD memory
card to be displayed on “Remaining capacity” of the
[SD memory card] tab will be “********KB/
********KB”.
-
•Is “--------KB/--------KB” displayed on “Remaining
capacity” of the [SD memory card] tab?
Format the SD memory card.
63
•Is any recognition error received when the “Diag.” of
“E-mail notification” or “Panasonic alarm protocol” is
used?
Format the SD memory card.
63
124
125
•Isn’t the SD memory card out of order?
There are limited times to overwrite on an SD
memory card. When frequently overwritten, it may
be at the end of product life. It is recommended to
replace the SD memory card.
-
Cannot transmit audio to the
camera.
SW559
SW559
SP509
SP509
SF549
SF549
SF539
SF539
•Are the microphone and the speaker connected
correctly and firmly?
Confirm that they are connected correctly and firmly.
Installation Guide
•Is the viewer software installed on the PC?
Confirm that the viewer software “Network Camera
View 4S” is installed.
3
Audio is not output from other
products such as a network
disk recorder or PC software
package.
SW559
SW559
SP509
SP509
SF549
SF549
SF539
SF539
•Some of the products such as a network disk
recorder or PC software package may not support
“G.711”. Set the audio encoding format of the
products to “G.726 (32 kbps).”
109
The alarm occurrence
indication button, the [AUX]
buttons and the SD recording
status indicator* on the “Live”
page do not display the
current status in real time.
*
SW559
SW559
SP509
SP509
SF549
SF549
SF539
SF539
•Is the viewer software installed on the PC?
Confirm that the viewer software “Network Camera
View 4S” is installed.
3
•Is “Real time” selected for “Alarm status update
mode”?
52
Operating Instructions 207
23 Troubleshooting