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Paradyne 6381-A3 Troubleshooting, The Router Is Not Functional, You Cannot Connect to the Router

Models: 6381-A3

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Troubleshooting

Troubleshooting

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The Router Is Not Functional

1.Check to see that the power LED is green and the network cables are installed correctly. Refer to the quick start guide for more details.

2.Check to see that the LAN and Status LEDs are green.

3.Make sure you are not connecting the USB and the Ethernet port to the same PC at the same time.

4.Check the settings on your PC. Again, refer to the quick start guide for more details

5.Check the router's settings.

6.From your PC, can you ping the router? Assuming that the router has DHCP enabled and your PC is on the same subnet as the router, you should be able to ping the router.

7.Can you ping the WAN? Your ISP should have provided the IP address of their server. If you can ping the router and your protocols are configured correctly, you should be able to ping the ISP's network. If you cannot ping the ISP's network, make sure you are using the correct protocols with the correct VPI/VCI values.

8.Make sure NAT is enabled if you are using private addresses on the LAN ports.

You Cannot Connect to the Router

1.Check to see that the power LED is green and that the network cables are installed correctly.

2.Make sure you are not connecting the USB and the Ethernet port to the same PC at the same time.

3.Make sure that your PC and the router are on the same network segment. The router's default IP address is 192.168.1.1. If you are running a Windows-based PC, type ipconfig /all (or winipcfg /all on Windows 95, 98, or ME) at a command prompt to determine the IP address of your network adapter. Make sure that it is within the same 192.168.1.x subnet. Your PC's subnet mask

6381-A2-GB23-10

January 2005

4-1

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Paradyne 6381-A3 manual Troubleshooting, The Router Is Not Functional, You Cannot Connect to the Router

Contents

January 6381-A3 RouterUser’s Guide Document No. 6381-A2-GB23-10Document Feedback Warranty, Sales, Service, and Training InformationCopyright 2005 Paradyne Corporation All rights reserved Printed in U.S.AFCC Part 15 Declaration Important Safety InstructionsCE Marking Notice to Users of the United States Telephone Network CANADA - EMI NOTICE Suppliers Declaration of ConformityNotice to Users of the Canadian Telephone Network 6381-A2-GB23-10 Japan NoticesJanuary About This Guide Contents2 Hardware Installation and PC Setup 3 Using the Web Interface„ Setup Wide Area Network Connection Local Area Network Connection Index 4 TroubleshootingA Terminology 6381-A2-GB23-10 ContentsJanuary Section About This GuideDocument Purpose and Intended Audience Document Summary6381-A2-GB23-10 Product-Related DocumentsComplete documentation for Paradyne products is available online at Definitions Features of the 6381 RouterIntroduction Ports and Buttons Back Panel System RequirementsLED Description Front Panel „ USB cable „ CD-ROM containing this manual and USB drivers Packing List„ Your router is shipped with the following „ Power adapter „ Ethernet cable RJ45, straight-through wiring „ Phone cable RJ11Procedure Hardware Installation andPC Setup Connecting the HardwareFigure 2-1. Hardware Installation Procedure Configuring Your PCWindows USB Driver Installation Figure 2-2. Found New Hardware WizardFigure 2-4. Hardware Installation Confirmation Figure 2-3. New Hardware Installation Options4. Click on Finish to close the Wizard at the completion page Figure Figure 2-5. Hardware InstallationFigure 2-6. Completing the Found New Hardware Wizard Procedure Configuring Your PC’s IP AddressAssigning an IP Address to your PC Automatically by DHCP Windows XPFigure 2-8. Local Area Connection Properties in Windows XP Figure 2-7. Network Connections in Windows XPProcedure WindowsFigure 2-9. TCP/IP Properties in Windows XP Procedure Windows MEProcedure Windows 952-10 Procedure Windows NT2-11 6381-A2-GB23-10 2-122. Hardware Installation and PC Setup JanuaryLogging Into Your Router Using the Web InterfaceFigure 3-1. Login Screen Figure 3-2. Home Page Home PageQuick Start January Figure 3-3. Quick Start - DHCP Figure 3-4. Quick Start - PPPoE3. Using the Web Interface 6381-A2-GB23-10Description Figure 3-5. Quick Start - StaticTable 3-1. Quick Start Options FieldLocal Area Network Connection SetupFigure 3-6. Setup Options Wide Area Network ConnectionConfiguring the WAN Procedure PPPoE Connection SetupNew Connection Figure 3-7. PPPoE Connection Setup Procedure PPPoA Connection Setup3-10 Figure 3-8. PPPoA Connection SetupProcedure Static Connection Setup3-11 Procedure DHCP Connection SetupFigure 3-9. Static IP Connection Setup 3-123-13 Figure 3-10. DHCP Connection SetupBridged Connection Procedure Figure 3-11. Bridged Connection Setup3-14 Procedure CLIP Connection3-15 Procedure Figure 3-12. CLIP Connection SetupModify an Existing Connection 3-163-17 Modem SetupFigure 3-13. Modem Setup TSMLFigure 3-14. TSML Connection Configuring the LANFigure 3-15. LAN Configuration Screen 3-18Procedure Enable/Disable DHCPFigure 3-16. LAN Group 1 Configuration 3-19Procedure Changing the Routers IP address3-20 Procedure Firewall/NAT ServicesFigure 3-17. Firewall/NAT Services Screen 3-21Figure 3-18. UPnP AdvancedUPnP 3-22Procedure SNTP3-23 Figure 3-19. SNTPProcedure SNMP3-24 Figure 3-20. SNMPFigure 3-21. IP QoS IP QoSPort Forwarding 3-25Procedure 3-26Figure 3-22. Port Forwarding Netmeeting Procedure IP Filters3-27 Figure 3-23. IP FiltersFigure 3-24. LAN Clients LAN ClientsLAN Isolation 3-28Procedure Bridge Filters3-29 Figure 3-25. LAN IsolationFigure 3-26. Bridge Filters 3-30Procedure Multicast3-31 Figure 3-27. MulticastFigure 3-28. IGMP Snooping IGMP SnoopingStatic Routing 3-32Procedure Dynamic Routing3-33 Figure 3-29. Static RoutingJanuary 3-34Figure 3-30. Dynamic Routing 3. Using the Web Interface3-35 Access ControlFigure 3-31. Access Control Log Out3-36 System CommandsTools Remote LogFigure 3-32. User Management User Management3-37 Table 3-2. Severity Levels 2 ofProcedure Update GatewayFigure 3-33. Update Gateway 3-38Figure 3-34. Analyzer AnalyzerPing Test 3-39Figure 3-36. Modem Test Modem Test3-40 Figure 3-35. Ping TestFigure 3-37. Product Information Status3-41 6381-A2-GB23-10 3-423. Using the Web Interface JanuaryYou Cannot Connect to the Router TroubleshootingThe Router Is Not Functional The Status LED is Always Off LEDs Blink in a Sequential PatternThe Status LED Continues to Blink Terminology What is a Firewall?What is NAT? What is a DMZ?What is a Router? IN-1 IndexIN-2 IN-3 6381-A2-GB23-10 IN-4Index January