Philips 26HW9100D, 30HW9100D Before Calling Service, Symptom Possible Corrective Action

L05 User’s Manual 091105.1833

Before Calling Service

A list of common symptoms is presented as follows. Before you call for service, perform these simple checks. Some of these symptoms can be readily corrected. Note: Please become familiar with the commercial features as described in TV Installation / Setup, because the effects of several of these features, if they are not thoroughly understood, might appear as faulty operation.

Symptom	Possible Corrective Action
TV does not respond to commands (volume,	Check commercial TV setup (TV installation /
channel, power), or cannot be turned on if it is off,	setup) menu settings, including power forced on,
or cannot be turned off if it is on.	front keypad lockout, channel ring, volume
	minimum / maximum features.
TV turns off by itself	∙ TV automatically turns off after approx. 5
	minutes when no RF signal is present.
	∙ Check Energy Saving Programmability setting
	(see ESP) in TV installation / setup.
Lack of color uniformity (color unevenness)	∙ Switch off the TV using the mains power
	button. Wait approximately 20 minutes before
	switching on again.
	∙ Ensure that the TV is not placed near speakers
	or magnetic objects.
No power	Verify that the TV’s AC power cord is plugged into
	the mains socket. If there is still no power,
	disconnect plug. Wait for 60 seconds and re -insert
	plug. Switch on the TV again.
No picture	∙ Check antenna connection at rear of the TV.
	∙ Check CABLE TUNING setting (NO / YES).
	∙ Possible TV station problem. Try another
	channel.
Picture ok, no sound.	∙ Try increasing the volume.
	∙ Check that the sound is not muted. If it is
	muted, press the Mute button on the remote
	control to restore sound.
	∙ Check the MIN VOLUME/ MAX VOLUME
	settings in the setup menu
Sound ok, but poor color or no picture	Check picture adjustments (brightness, contrast,
	color, tint).
Snowy / noisy picture	∙ Check antenna, cable, and/or set-top box
	connections and antenna / cable.
	∙ Possible electrical interference from appliances
	or other sources.
Double images / “ghost” images	Check antenna, cable and/or set-top box.
Television does not respond to remote control.	∙ Check batteries.
	∙ Aim remote control handset directly at remote
	control sensor lens on the TV.
Channel Change to digital channels is slow	Channels must be programmed in the Digital OSD
	menu for the shortest channel change time.

Note: These televisions are shipped in commercial mode with Digital OSD turned ON. If is pressed while on a digital channel the television will display the digital menu instead of the commercial menu. To properly configure the television using the commercial menu, it is necessary to be on an analog channel to access the setup menu.

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