BEFORE CALLING SERVICE
Check this list of symptoms and suggested steps to take before requesting service. You may be able to solve the problem
yourself. Note : Please become familiar with the commercial features as described in TV installation / Setup because the effects of several of these features, if not thoroughly understood might appear as faulty operation.
SUGGESTED STEPS TO TAKE
Installation | TV does not |
| respond to |
| commands |
| (volume, channel, |
| power), or cannot |
| be turned on (if it |
| is off). Or cannot |
| be turned off (if TV |
| is on). |
1.Check commercial TV setup (TV installation / setup) menu, including power forced on front keypad lockout, channel ring, volume minimum / maximum features.
Installation | TV turns off by | 1. | TV automatically turns off after approximately 5 minutes when no RF signal is present (unless |
| itself. |
| POWER ON = FORCED). |
|
| 2. | Check Energy Saving Programmability setting (see ESP) in TV installation / setup. |
Picture | No Picture |
Picture | There is picture |
| but no sound. |
Picture Display | Uneven color |
(Color) | display. |
Picture Display | Double image / |
| "ghost" image |
Picture Display | Snowy / noisy |
| picture |
Power | No power |
Remote Control TV does not respond to remote control
Sound | There is sound but |
| poor or no picture |
1.Check that the antenna / cable is connected properly at the rear of the TV.
2.Check CABLE TUNING setting (NO / YES).
3.Possible TV station problem. Try another channel.
1.Try increasing the volume.
2.Check that the sound is not muted. If it is, press the MUTE button on the remote control to restore sound.
1.Switch off the TV using the mains power button. Wait approximately 20 minutes before turning on the TV again.
2.Ensure that the TV is not placed near any speakers or magnetic objects.
Check antenna, cable or
1.Check antenna, cable and / or setup box connections. Ensure that they are properly connected.
2.Possible electrical interference from appliances or other sources.
Ensure that the TV's AC power cord is plugged into the main socket. If there is still no power, dis- connect the plug. Wait for 60 seconds and
1.Check batteries.
2.Aim remote control directly at remote control sensor lens on TV and try pressing any button on the remote control.
Check picture adjustments (brightness, contrast, color, tint).
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