19Before Calling Service
Symptoms
“Ghost” or double images
No power
No picture
Good picture but no sound
Good sound but poor
colour or no picture
Poor picture
Snowish picture and noise
Horizontal dotted line
One white line across the
screen
Television not responding to
remote control
NICAM sound distortion
(crackling noise)
Wrong menu
Please make these simple checks before calling service.These tips may save you time and money since charges for television installation and
adjustments of customer controls are not covered under your warranty.
Before Calling ServiceItems to Check and Actions to follow
•This may be caused by obstruction to the antenna due to high rise buildings or hills.
Using a highly directional antenna may improve the picture.
•Check that the television's AC power cord is plugged into the mains socket.
•Unplug the television,wait for 60 seconds.
Then re-insert the plug into the mains socket and turn on the television again.
•Check the antenna connection at the rear of the television to see if it is properly connected to the
television input terminal.
•Possible broadcast station trouble. Try another channel.
•Adjust the contrast and brightness settings or select another picture setting with the smart picture key.
•Increase the VOLUME.
•Check that the television is not muted,press the ¬button on the remote control.
•When no signal is detected,the television automatically switches off the sound.
This is proper operation and does not indicate a malfunction.
•Check the transmission system’s sound settings of this set.
•Adjust the contrast and brightness setting or select another picture setting with the smart picture key.
•Check the transmission system’s colour settings of this set.
•Sometimes,poor picture quality occurs when having activated an S-VHS camera or camcorder
connected to the right side of of your TV and another peripheral is connected to AV1 or AV2 at the
same time.In this case, switch off one of the other peripherals.
•Check the antenna connection.
•This may be caused by electrical interference (e.g.hairdryer,nearby neon lights, etc.)
•Turn off the equipment.
•Turn off the television immediately and consult a qualified service personnel.
•Check whether the batteries are working. Replace if necessary.
•Clean the remote control sensor lens on the television.
•Operating range between television and the remote control should not be more than 6 meters.
•You can still use the keys at the top of your TV.
•This could be due to antenna siting or reflected signal.
•Switch over to “MONO” mode by pressing the Xkey.
•Press the ikey again to exit from the menu.