Philips DVP642/37 user manual Troubleshooting, Problem Solution

E n g l i s h

Troubleshooting

WARNING

Under no circumstances should you try to repair the system yourself, as this will invalidate the warranty. Do not open the system as there is a risk of electric shock.

If a fault occurs, first check the points listed below before taking the system for repair. If you are unable to remedy a problem by following these hints, please call 1-800-531-0039 for help.

Problem	Solution
No power	–	Check if the AC power cord is properly connected.
	–	Press the STANDBY ON B on the front of the
		DVD Player to turn on the power.
No picture	–	Refer to your TV’s manual for correct Video In
		channel selection. Change the TV channel until you
		see the DVD screen.
	– Check if the TV is switched on.
Distorted picture	–	Sometimes a small amount of picture distortion may
		appear, depending on the disc being played.This is
		not a malfunction.
Completely distorted picture or	–	Connect DVD Player directly to the TV.
black/white picture with DVD	–	Make sure the disc is compatible with the DVD
		Player.
	– Ensure that the DVD Player’s TV Standard is set to
		match that of the Disc and your TV.
No sound or distorted sound	–	Adjust the volume.
	–	Check the audio cables and make sure both are
		connected secured to the TV or Stereo Audio In jacks.
No audio at digital output	–	Check the digital connections.
	–	Check if your receiver can decode MPEG-2 or DTS.
		Make sure digital output is set to PCM Only.
	–	Check if the audio format of the selected audio
		language matches your receiver capabilities.
Disc can’t play	–	A DVD+R/CD-R must be finalized.
	–	Ensure the disc label is facing up.
	–	Check if the disc is defective by trying another disc.
	–	If you have recorded a Picture CD or MP3 CD
		yourself, ensure that your disc contains at least 10
		pictures or 5 MP3 tracks.
	– Check the Disc’s Region Code. It must be 1 or ALL.
Picture freezes momentarily	–	Check the disc for fingerprints/scratches and
during playback		clean with a soft cloth wiping from center to edge.
No return to start-up screen when	–	Reset the unit by switching the player off, then on
disc is removed		again.

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