Philips HTS5000W Troubleshooting continued, Problem, Solution, The DVD system does not, work

Models: HTS5000W

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Troubleshooting (continued)

 

 

Troubleshooting (continued)

 

 

 

 

Problem

 

Solution

 

The DVD system does not

Insert a readable disc with the playback side facing down. The

start playback.

 

DVD+R/CD-R must be finalised.

 

– Check the disc type, colour system (PAL or NTSC) and region

 

 

code.

 

– Check for any scratches or smudges on the disc.

 

– Press SETUP to turn off the setup menu screen.

 

– You may need to enter the password in order to change the

 

 

parental control rating level or to unlock the disc for playback.

 

– Moisture may have condensed inside the system. Remove the

 

 

disc and leave the system turned on for about an hour.

There is no sound from the

Make sure the centre and surround speakers are connected

centre and surround speakers.

 

correctly.

 

– Press SURR button to select a correct surround sound setting.

 

– Make sure the source you are playing is recorded or broadcast

 

 

in surround sound (DTS, Dolby Digital, etc.).

Radio reception is poor.

If the signal is too weak, adjust the antenna or connect an

 

 

external antenna for better reception.

 

Increase the distance between the system and your TV or VCR.

 

– Tune in to the correct frequency.

 

– Place the antenna further away from any equipment that may be

 

 

causing the interference.

The remote control does not

Select the source (DISC or TUNER, for example) before

function properly.

 

pressing the function button (É, S , T).

 

– Reduce the distance between the remote control and the system.

 

– Replace the batteries with new ones.

 

– Point the remote control directly toward the IR sensor.

 

– Check that the batteries are loaded correctly.

Unable to play DivX movies.

Check that the DivX file is encoded in ‘Home Theatre’ mode

 

 

with DivX 5.x encoder.

The DVD system does not

Disconnect the power cord from the power outlet for a few

work.

 

minutes. Reconnect the power cord and try to operate again as

 

 

usual.

The contents of the USB flash

The USB flash drive format is not compatible with the player.

drive cannot be read

Drive is formatted with a different file system (eg. NTFS)

Slow operations of the USB

Big file size or high resolution USB flash drive takes longer time

flash drive

 

to read and display on the TV screen.

Wireless interference

Place the wireless receiver away from any electronic device.

 

– Switch the frequency to preset mode (1-4) by press and hold

 

 

the SOUND key.

Need Help? Visit us at www.philips.com/support

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Philips HTS5000W Troubleshooting continued, Problem, Solution, The DVD system does not, start playback, function properly

FAQ

How do I resolve DVD playback issues?

Insert a readable disc with the playback side facing down, ensure the DVD+R/CD-R is finalized, check disc type, color system PAL or NTSC, region code, and for scratches or smudges on the disc.

Why is there no sound from the center and surround speakers?

Make sure the speakers are connected correctly, select the correct surround sound setting, and ensure the source is recorded or broadcast in surround sound (DTS, Dolby Digital, etc.)

How can I fix poor radio reception?

Adjust the antenna, connect an external antenna for better reception, increase the distance between the system and your TV or VCR, tune in to the correct frequency, and place the antenna away from equipment causing interference.