Possible Solutions:

Reconfigure ISDN switch settings (MSNs, SPIDs).

Problem: Can Call In From WAN, Can't Call Out

Use the following checklist to quickly identify and resolve this problem.

Probable Causes:

Caller is entering incorrect H.320 dial string.

Called system is on a restricted network.

Gateway prefix is not being used.

SPID, Number type, or Number plan error in ISDN configuration.

What You Should Check and/or Verify:

Possible Solutions:

Verify that the LiveManager and LiveGateway are configured to use the same Gateway Prefix.

Verify that ISDN configuration information matches what is provided by the phone company.

Verify that you can dial out on the line when plugged into a "known good" system.

Try one call at 2x56K channel rate.

Reconfigure ISDN switch settings (number plan, number type, SPIDs).

Activate ISDN logging, send file to PictureTel.

If the troubleshooting procedures do not help you resolve the problem, access the LiveGateway Technical Bulletins from the Support area of the PictureTel web site at www.picturetel.com. The Technical Bulletins can be accessed by clicking the Proactive Support link in the Support area of the PictureTel web site.

The Technical Bulletins are documents created by PictureTel Technical Support to supplement existing publications. Each Technical Bulletin describes a problem, the cause of the problem, and the solution. It is highly recommended that you visit this site if you encounter a problem. Many times the solution can be found quickly and easily.

If the information in these Technical Bulletins does not help resolve your problem, then please contact your PictureTel sales representative. If your sales representative does not provide support, you may contact PictureTel directly.

Page 107
Image 107
PictureTel 3.1 appendix Problem Can Call In From WAN, Cant Call Out, What You Should Check and/or Verify Possible Solutions

3.1 specifications

PictureTel 3.1 is a landmark software release that revolutionized the realm of video conferencing and remote communication technology in the late 1990s. Emerging from the need for effective and efficient communication in professional environments, PictureTel 3.1 combined innovative technologies and user-friendly features to facilitate high-quality video interactions.

One of the standout features of PictureTel 3.1 is its advanced video compression technology. By utilizing the H.261 standard, it enabled high-quality video transmissions over low-bandwidth connections, making it accessible for a wider audience. This capability paved the way for organizations to implement video conferencing without needing extensive infrastructure investments. The software's ability to dynamically adjust video quality based on available bandwidth ensured smooth sessions, minimizing interruptions and enhancing user experience.

Additionally, PictureTel 3.1 introduced a user-friendly interface that emphasized simplicity and ease of use. This intuitive design allowed users to initiate and manage video conferences effortlessly. The software supported a variety of input devices, including USB cameras, which expanded its compatibility across different hardware platforms. Users could easily connect to meetings with just a few clicks, which was revolutionary for companies looking to adopt remote communication solutions.

Another hallmark of PictureTel 3.1 was its robust multi-point capabilities. This meant that multiple participants could join a single conference, facilitating collaboration among teams dispersed across different locations. The software supported various layouts for video feeds, allowing users to customize their viewing experience according to their preferences and requirements.

Moreover, PictureTel 3.1 integrated seamlessly with existing telephone systems and other communication tools. This capacity for interoperability meant that organizations could combine traditional voice communication with modern video conferencing, creating a holistic communication experience. Features like screen sharing and document collaboration further enriched meetings, providing teams with the tools necessary for effective communication and teamwork.

In conclusion, PictureTel 3.1 exemplified the potential of video conferencing technologies during its time. Its innovative features, including advanced video compression, user-friendly interface, robust multi-point capabilities, and seamless integration with existing systems, set the foundation for future advancements in remote communication. As organizations increasingly embraced remote work and global collaboration, PictureTel 3.1 played a critical role in transforming how businesses communicate, paving the way for modern video conferencing solutions today.