Using The LiveGateway Event Log

Overview

LiveGateway stores informational messages, tracking messages, warning messages, and error messages in an event log. The information in the event log helps you to monitor LiveGateway traffic. The event log can be viewed using the LiveGateway configurator or any application which is capable of displaying a text file, such as Notepad.

You can also view and manage LiveGateway from the LiveManager console via the LiveGateway SNMP Manager. From the LiveGateway SNMP Manager window you can access LiveGateway Servers and:

•View LiveGateway statistics

•Perform diagnostic tests

•View settings

ISDN Cause Codes are also placed in the event log. Whenever the ISDN network disconnects (or rejects) a call, it generates a Q.931 Cause Code. This code message is placed into the LiveGateway Event Log so that the message will be printed out and available to the administrator for help in troubleshooting installation/configuration issues and diagnosing ISDN line problems.

Viewing the Event Log to Troubleshoot LiveGateway

The event log file is named tmmddyy.log. A new event log is created for each day of operation. It contains event codes, event categories, and text descriptions for messages. Open tmmddyy.log and locate the code and category for your problem. Find that same event code in the appropriate table contained in Using the LiveGateway Event Log Information to locate the possible cause and the possible solution.

Location of Event Log

The LiveGateway event logs are located in the directory where LiveGateway was installed. This directory can be shared so that client PCs can map it to a local drive, enabling remote viewing of the logs.

Event Log Format

Each line in the event log is a unit of information. The following is a sample line from a event log

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PictureTel 3.1 Using The LiveGateway Event Log, Viewing the Event Log to Troubleshoot LiveGateway, Location of Event Log
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3.1 specifications

PictureTel 3.1 is a landmark software release that revolutionized the realm of video conferencing and remote communication technology in the late 1990s. Emerging from the need for effective and efficient communication in professional environments, PictureTel 3.1 combined innovative technologies and user-friendly features to facilitate high-quality video interactions.

One of the standout features of PictureTel 3.1 is its advanced video compression technology. By utilizing the H.261 standard, it enabled high-quality video transmissions over low-bandwidth connections, making it accessible for a wider audience. This capability paved the way for organizations to implement video conferencing without needing extensive infrastructure investments. The software's ability to dynamically adjust video quality based on available bandwidth ensured smooth sessions, minimizing interruptions and enhancing user experience.

Additionally, PictureTel 3.1 introduced a user-friendly interface that emphasized simplicity and ease of use. This intuitive design allowed users to initiate and manage video conferences effortlessly. The software supported a variety of input devices, including USB cameras, which expanded its compatibility across different hardware platforms. Users could easily connect to meetings with just a few clicks, which was revolutionary for companies looking to adopt remote communication solutions.

Another hallmark of PictureTel 3.1 was its robust multi-point capabilities. This meant that multiple participants could join a single conference, facilitating collaboration among teams dispersed across different locations. The software supported various layouts for video feeds, allowing users to customize their viewing experience according to their preferences and requirements.

Moreover, PictureTel 3.1 integrated seamlessly with existing telephone systems and other communication tools. This capacity for interoperability meant that organizations could combine traditional voice communication with modern video conferencing, creating a holistic communication experience. Features like screen sharing and document collaboration further enriched meetings, providing teams with the tools necessary for effective communication and teamwork.

In conclusion, PictureTel 3.1 exemplified the potential of video conferencing technologies during its time. Its innovative features, including advanced video compression, user-friendly interface, robust multi-point capabilities, and seamless integration with existing systems, set the foundation for future advancements in remote communication. As organizations increasingly embraced remote work and global collaboration, PictureTel 3.1 played a critical role in transforming how businesses communicate, paving the way for modern video conferencing solutions today.
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