Contacting Technical Support

Overview

For assistance of any kind, contact your Distributor for support. If you do not know where you purchased your equipment, call PictureTel directly and we will assist or direct you to your appropriate Distributor if applicable.

When you call for assistance, please have the following information available:

The serial number of your software. You can find the serial number on the warranty registration card.

The LiveGateway Version number.

Information about your system’s configuration and network.

Any system error messages or error codes.

Symptoms of the problem you are experiencing.

Web Page

PictureTel’s Web page includes information about the PictureTel Corporation, products, and user groups, as well as Customer Support information. The Customer Support section of the Web site allows customers to access technical support information and worldwide support locations, download software files such as patches and updates, receive email support, and more.

To access the PictureTel web site, enter the following URL in your web browser:

http://www.picturetel.com

Ordering Components

To order replacement components, locate the part number, and contact your PictureTel distributor. If your distributor does not provide replacement service, you may contact the PictureTel World Wide Web site (www.picturetel.com) to obtain technical support information, or call PictureTel Customer Service at 1-800- 8PICTEL (800-874-2835).

Returning Components

To return LiveGateway components:

1.It is important that you RETURN ALL COMPONENTS ACCORDING TO THE DISTRIBUTOR’S INSTRUCTIONS.

2.If returning components directly to PictureTel, you will require a Return Material Authorization (RMA) number. Contact Customer Service at 1-800-8PICTEL (800-874-2835) to obtain the RMA.

Page 108
Image 108
PictureTel 3.1 appendix Contacting Technical Support, Web, Ordering Components Returning Components

3.1 specifications

PictureTel 3.1 is a landmark software release that revolutionized the realm of video conferencing and remote communication technology in the late 1990s. Emerging from the need for effective and efficient communication in professional environments, PictureTel 3.1 combined innovative technologies and user-friendly features to facilitate high-quality video interactions.

One of the standout features of PictureTel 3.1 is its advanced video compression technology. By utilizing the H.261 standard, it enabled high-quality video transmissions over low-bandwidth connections, making it accessible for a wider audience. This capability paved the way for organizations to implement video conferencing without needing extensive infrastructure investments. The software's ability to dynamically adjust video quality based on available bandwidth ensured smooth sessions, minimizing interruptions and enhancing user experience.

Additionally, PictureTel 3.1 introduced a user-friendly interface that emphasized simplicity and ease of use. This intuitive design allowed users to initiate and manage video conferences effortlessly. The software supported a variety of input devices, including USB cameras, which expanded its compatibility across different hardware platforms. Users could easily connect to meetings with just a few clicks, which was revolutionary for companies looking to adopt remote communication solutions.

Another hallmark of PictureTel 3.1 was its robust multi-point capabilities. This meant that multiple participants could join a single conference, facilitating collaboration among teams dispersed across different locations. The software supported various layouts for video feeds, allowing users to customize their viewing experience according to their preferences and requirements.

Moreover, PictureTel 3.1 integrated seamlessly with existing telephone systems and other communication tools. This capacity for interoperability meant that organizations could combine traditional voice communication with modern video conferencing, creating a holistic communication experience. Features like screen sharing and document collaboration further enriched meetings, providing teams with the tools necessary for effective communication and teamwork.

In conclusion, PictureTel 3.1 exemplified the potential of video conferencing technologies during its time. Its innovative features, including advanced video compression, user-friendly interface, robust multi-point capabilities, and seamless integration with existing systems, set the foundation for future advancements in remote communication. As organizations increasingly embraced remote work and global collaboration, PictureTel 3.1 played a critical role in transforming how businesses communicate, paving the way for modern video conferencing solutions today.