Additional information

13

Troubleshooting 2

AVNavigator

Symptom

Causes

Remedy

AVNavigator does not

The receiver’s power is not

Turn the receiver’s power on. (Wait about 60 sec-

interact well with the

turned on.

onds after the power turns on for network functions

receiver.

 

to start.)

 

 

After this, press Detection in AVNavigator to rede-

 

 

tect the receiver.

 

The receiver or computer is not

Connect a LAN cable to the receiver or computer

 

connected to the LAN.

(page 22).

 

 

After this, press Detection in AVNavigator to rede-

 

 

tect the receiver.

 

The router’s power is off.

Turn the router’s power on.

 

 

After the router is fully started up, press Detection

 

 

in AVNavigator to redetect the receiver.

 

AVNavigator’s network settings

If your router does not support DHCP, the receiver’s

 

are not correct.

IP address must be set in AVNavigator. First set

 

 

the IP address on the receiver, then set the same

 

 

address in AVNavigator (page 68).

 

 

After this, press Detection in AVNavigator to rede-

 

 

tect the receiver.

 

The receiver’s port number set-

Click Settings on the AVNavigator’s function menu,

 

ting has been changed.

select the IP Address tab and input the changed

 

 

port number (one of the port numbers set on the

 

 

receiver) (page 69).

 

 

After this, press Detection in AVNavigator to rede-

 

 

tect the receiver.

 

Network connections could be

Check the computer’s network settings, security

 

restricted due to the computer’s

settings, etc.

 

network settings, security set-

After this, press Detection in AVNavigator to rede-

 

tings, etc.

tect the receiver.

 

When the operating instructions

Either refresh the page’s display using the brows-

 

interactive mode is changed,

er’s refresh button or display a different page from

 

the settings may not be trans-

the links so that the setting is transferred.

 

ferred to the browser, causing

 

 

AVNavigator to stop interacting.

 

When the Wiring Navi, This is because of the browser’s

This is not a problem. Perform the operation to

Interactive Manual,

security function.

authorize the blocked contents.

Glossary or

 

 

Software Update is

 

 

launched, a warning

 

 

about security protec-

 

 

tion appears on the browser.

Symptom

Causes

Remedy

AVNavigator cannot be

An error message may appear

Re-start the PC, then start the installer (AVNV_XXX_

installed.

if there are not enough system

xxx.exe) with no other applications active.

 

resources available.

 

 

Installation of AVNavigator may

Try the following, in the order indicated.

 

fail because of incompatibilities

1. If there are any other applications active, exit

 

with other applications.

the other applications and try starting the installer

 

 

(AVNV_XXX_xxx.exe) again.

 

 

2. If that does not work, try restarting your PC, and

 

 

starting the installer (AVNV_XXX_xxx.exe) with no

 

 

other applications active.

Software updating

There may be a problem with

Contact your contracted provider.

does not operate well.

your Internet Service Provider’s

 

 

network.

 

USB interface

Symptoms

Causes

Remedies

The folders/files stored on a

The folders/files are cur-

Store the folders/files in the FAT region.

USB memory device are not

rently stored in a region

 

displayed.

other than the FAT (File

 

 

Allocation Table) region.

 

 

The number of levels in a

Limit the maximum number of levels in a folder

 

folder is more than 8.

to 8 (page 30).

 

There are more than 30 000

Limit the maximum number of folders/files

 

folders/files stored in a USB

stored in a USB memory device to 30 000 (page

 

memory device.

30).

 

The audio files are copy-

Copyrighted audio files stored on a USB mem-

 

righted.

ory device cannot be played back (page 30).

A USB memory device is not

The USB memory device

Try using a USB memory device compatible

recognized.

does not support the mass

with the mass storage class specifications.

 

storage class specifica-

Note that there are cases where even the audio

 

tions.

files stored on a USB memory device compat-

 

 

ible with the mass storage class specifications

 

 

are not played back on this receiver (page 30).

 

 

Connect the USB memory device and switch on

 

 

this receiver (page 23).

 

A USB hub is currently

This receiver does not support USB hubs (page

 

being used.

30).

 

This receiver recognizes

Switch off and on again this receiver.

 

the USB memory device as

 

 

a fraud.

 

En 79