13Additional information

Symptoms

Causes

Remedies

Symptoms

Causes

Remedies

A USB memory device is con-

Some formats of USB

Check whether the format of your USB memory

nected and displayed, but the

memory devices, including

device is either FAT 16 or FAT 32. Note that

audio files stored on the USB

FAT 12, NTFS, and HFS,

the FAT 12, NTFS, and HFS formats cannot be

memory device cannot be

cannot be played back on

played back on this receiver (page 30).

played back.

this receiver.

 

 

The file format cannot be

See the list of file formats that can be played

 

properly played back on this

back on this receiver (page 31).

 

receiver.

 

Cannot detect USB keyboard.

The USB keyboard is routed

This receiver is not compatible with USB hubs.

 

through a USB hub.

Plug the keyboard directly into the receiver.

 

A PS2 keyboard is routed

PS2 keyboards cannot be used with this

 

through a PS2/USB con-

receiver, even if routed through a PS2/USB

 

nector.

connector. Use a USB keyboard.

 

Keyboard is not a USB HID

Some devices will not be detected. Use a USB

 

Class device.

HID Class keyboard.

Cannot enter correct text using

Keyboard is not US-interna-

Use a US-international layout keyboard. NB:

the USB keyboard.

tional layout keyboard.

Some characters cannot be entered.

The audio files stored on components on the network, such as a PC, cannot be played back.

Windows Media Player 11 or

Install Windows Media Player 11 or Windows Media

Windows Media Player 12 is not

Player 12 on your PC (page 39).

currently installed on your PC.

 

Audio files were recorded in

Play back audio files recorded in MP3, WAV (LPCM

formats other than MP3, WAV

only), MPEG-4 AAC, FLAC, or WMA. Note that some

(LPCM only), MPEG-4 AAC,

audio files recorded in these formats may not be

FLAC, and WMA.

played back on this receiver.

Audio files recorded in MPEG-4

Audio files recorded in MPEG-4 AAC or FLAC can-

AAC or FLAC are being played

not be played back on Windows Media Player 11 or

back on Windows Media Player

Windows Media Player 12. Try using another server.

11 or Windows Media Player 12.

Refer to the operation manual supplied with your

 

server.

The component connected

Check whether the component is affected by spe-

to the network is not properly

cial circumstances or is in the sleep mode.

operated.

Try rebooting the component if necessary.

The component connected to

Try changing the settings for the component con-

the network does not permit file

nected to the network.

sharing.

 

HOME MEDIA GALLERY

Symptoms

Causes

Remedies

Cannot access the

The LAN cable is not firmly

Firmly connect the LAN cable (page 22).

network.

connected.

 

 

The router is not switched on.

Switch on the router.

 

Internet security software is cur-

There are cases where a component with Internet

 

rently installed in the connected

security software installed cannot be accessed.

 

component.

 

 

The audio component on

Switch on the audio component on the network

 

the network which has been

before switching on this receiver.

 

switched off is switched on.

 

Playback does not start

The component is currently

Check whether the component is properly con-

while “Connecting...”

disconnected from this receiver

nected to this receiver or the power supply.

continues to be dis-

or the power supply.

 

played.

 

 

The PC or Internet

The corresponding IP address is

Switch on the built-in DHCP server function of your

radio is not properly

not properly set.

router, or set up the network manually according to

operated.

 

your network environment (page 68).

 

The IP address is being auto-

The automatic configuration process takes time.

 

matically configured.

Please wait.

 

The folder stored on the compo-

Check the folder stored on the component con-

 

nent connected to the network

nected to the network.

 

has been deleted or damaged.

 

 

Network connections could be

Check the computer’s network settings, security

 

restricted due to the computer’s

settings, etc.

 

network settings, security set-

 

 

tings, etc.

 

Cannot access the

The component connected to

If the client is automatically authorized, you need to

component connected

the network is not properly set.

enter the corresponding information again. Check

to the network.

 

whether the connection status is set to “Do not

 

 

authorize”.

 

There are no playable audio files

Check the audio files stored on the component con-

 

on the component connected to

nected to the network.

 

the network.

 

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