Customer Support | Customer Support |
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On all complaints and concerns call Customer Support at 1-800-421-1404
DISPUTE RESOLUTION
Following our response to any initial request to Customer Support, should a dispute arise between you and Pioneer, Pioneer makes available to you, without charge, it’s Complaint Resolution Program. You are required to use the Complaint Resolution Program before you exercise any rights under, or seek any remedies, created by Title I of the Magnuson-Moss Warranty-Federal Trade Commission Improvement Act, 15 U.S.C. 2301 et seq.
To use the Complaint Resolution Program call 1-800-421-1404 and explain to the customer service representative the problem you are experiencing, steps you have taken to have the product repaired during the warranty period and the name of the authorized Distributor / Dealer from whom the Pioneer product was purchased. After the complaint has been explained to the representative, a resolution number will be issued. Within 40 days of receiv- ing your complaint, Pioneer will investigate the dispute and will either: (1) respond to your complaint in writing informing you what action Pioneer will take, and in what time period, to resolve the dispute; or (2) respond to your complaint in writing informing you why it will not take any action.
For hook-up and operation of your unit or to locate an Authorized Service Company, please call or write:
PIONEER ELECTRONICS SERVICE, INC.
P.O. BOX 1760
LONG BEACH, CALIFORNIA 90810 1-800-421-1404 http://www.pioneerelectronics.com
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