TROUBLESHOOTING AND COMMON QUESTIONS
I can’t hear a dial tone at the headset
•Make sure your headset is charged.
•Press the Call Control Button on your headset.
•Make sure the lifter is lifting the handset high enough to operate the hookswitch; set to a higher setting if necessary.
•Adjust the Configuration Dial on the left side of the base. Align the “1” on the dial with the ridges to the right side of the dial. If there is no dial tone for setting “1” try the other dial settings. Adjust the Listen Vol- ume Button on the headset. If the volume is still too low, select another setting on the Listening Volume Switch on the headset base.
I hear static
•Make sure there is at least 12” between your CS55 base and your computer, and 6” between your base and your telephone. If adjusting the distance doesn’t help, your base settings may need adjusting.
•Your system may need to be reset. See the System Reset procedure on page 14 (also in the User Guide available online at www.plantronics.com/CS55).
The sound is distorted or I hear an echo in the headset.•Reduce speaking volume by changing the Speaking Volume Major Adjustment Switch.
•Point microphone towards your chin.
•Listening volume may be too high on phone. If your phone has a handset volume control, lower this until the distortion disappears.
•If the distortion is still present, lower the volume us- ing the Listen Volume Button on the headset.
If the distortion persists, select another Listening Volume Switch setting on the headset base.
•Make sure there is 12” distance between your CS55 base and your computer, and 6” between your base and your telephone.
•System needs to be reset. Perform system reset as described on page 14.
People I talk to can hear a buzz in the background.
•Move the base further away from your phone.
•Power adapter is plugged into a power strip. Plug the power adapter into the wall directly.
Talk time performance is significantly degraded even after a full recharge.
•Battery is wearing out. Call Plantronics at (800)
The Handset lifter is installed but does not lift the handset.
•Be sure the handset lifter power cord is firmly pushed into the handset lifter jack on the base.
My handset lifter operates every time I remove or replace my headset in the base.
•IntelliStand is enabled. To disable this feature, move the IntelliStand switch to the UP position. See page 12.
The call is dropped. (Talk indicator in the headset and base will not be illuminated.).
•Headset lost subscription. Try to reset the system. See below if this does not work. Try the
Additional Information and Support
Additional Information
Additional Information including an Interactive Quick Start Guide, Product Information and Accessories including the HL10 Automatic Handset Lifter and Online Indicator Light can be found at www.plantronics. com/CS55.
Telephone Support
Telephone Tech Support at
(Sunday 3:00 PM to Friday 5:00 PM, PST).
Online Technical Support
www.plantronics.com/support
Knowledge Base FAQs
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Product Compatibility Guide Product Manuals
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