Solution 2:

Run the Scan Disk utility that came with your Windows computer.

 

Please consult your computer documentation or the Windows help files

 

on how to run the Scan Disk Utility.

Symptom:

The error “Scanner not Found” that is displayed.

Cause 1:

The USB cables are not connected properly.

Solution 1:

Make sure that the cables are connected tightly and to the proper port.

Cause 2:

The USB cable might be too long.

Solution 2:

Please use the USB cable that comes with your scanner.

Cause 3:

The scanner’s power cord is not connected properly.

Solution 3:

Make sure that the AC adapter is connected to an outlet. If the scanner

 

is connected to a Surge Protector, make sure that the Surge Protector is

 

turned on.

Symptom:

The document or photo has been inserted into the scanner but is

 

not fed through the scanner.

Cause 1:

The document or photo was not correctly inserted into the scanner.

Solution 1:

Make sure the document or photo is properly inserted into the page feed

 

of the scanner.

Solution 2:

The paper may be too think or too thick.

Cause 2:

The thickness of the paper is out of scanner specifications.

Symptom:

The document or photo got jammed while getting fed into the

 

scanner.

Cause:

The document or photo was not correctly inserted into the scanner.

Solution:

Grab ahold of the jammed paper and pull it through the scanner. Try to

 

avoid creasing, wrinkling or tearing the paper.

Common -How-to- Questions

Symptom:

How do I save the scanned image in JPG format?

Solution:

1)

In the Image-editor, click on [File] and then [Save As].

 

2)

Select the folder where you want to save your image.

 

3)

Select JPEG or JPG under Save as type:

 

4)

Type the name of the file name for your image.

Symptom:

How do I cut an image and paste in another program?

Solution:

1)

Select the area that you want to cut.

 

2)

Click on [Edit].

 

3)

Click on [Cut].

 

 

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Plustek MobileOffice Scanner, D600 manual Common -How-to- Questions, Symptom Error Scanner not Found that is displayed