Solution 2: | Run the Scan Disk utility that came with your Windows computer. |
| Please consult your computer documentation or the Windows help files |
| on how to run the Scan Disk Utility. |
Symptom: | The error “Scanner not Found” that is displayed. |
Cause 1: | The USB cables are not connected properly. |
Solution 1: | Make sure that the cables are connected tightly and to the proper port. |
Cause 2: | The USB cable might be too long. |
Solution 2: | Please use the USB cable that comes with your scanner. |
Cause 3: | The scanner’s power cord is not connected properly. |
Solution 3: | Make sure that the AC adapter is connected to an outlet. If the scanner |
| is connected to a Surge Protector, make sure that the Surge Protector is |
| turned on. |
Symptom: | The document or photo has been inserted into the scanner but is |
| not fed through the scanner. |
Cause 1: | The document or photo was not correctly inserted into the scanner. |
Solution 1: | Make sure the document or photo is properly inserted into the page feed |
| of the scanner. |
Solution 2: | The paper may be too think or too thick. |
Cause 2: | The thickness of the paper is out of scanner specifications. |
Symptom: | The document or photo got jammed while getting fed into the |
| scanner. |
Cause: | The document or photo was not correctly inserted into the scanner. |
Solution: | Grab ahold of the jammed paper and pull it through the scanner. Try to |
| avoid creasing, wrinkling or tearing the paper. |
Common -How-to- Questions
Symptom: | How do I save the scanned image in JPG format? | |
Solution: | 1) | In the |
| 2) | Select the folder where you want to save your image. |
| 3) | Select JPEG or JPG under Save as type: |
| 4) | Type the name of the file name for your image. |
Symptom: | How do I cut an image and paste in another program? | |
Solution: | 1) | Select the area that you want to cut. |
| 2) | Click on [Edit]. |
| 3) | Click on [Cut]. |
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