Polycom 1725-31402-001 manual Left on the Sign In screen. Enter your

		Troubleshooting Your Phone
Symptom	Problem	Corrective Action
I cannot sign-in to the Polycom	The Polycom CX700 IP phone is	Do one of the following steps:
CX700 IP phone. I see the "User	not recognized.	• Make sure you user name and
name or password is invalid"
		password is correct.
error.
		• If you change your password on the
		phone before the server attempts to
		reauthenticate, the phone will not be
		able to sign in to the server and will be
		left on the Sign In screen. Enter your
		old password in the Password field
		and press Sign in.
		• If your domain password has changed
		and the server attempts to
		reauthenticate, the phone will return to
		the Sign In screen. Enter your new
		password in the Password field and
		press Sign in.
		• Make sure time on your phone is
		correct if Kerberos is enabled in your
		system.
		• Make sure WINS server is enabled if
		Kerberos authentication is being used
		on the server.
I cannot sign-in to the Polycom	The Polycom CX700 IP phone is	Do one of the following steps:
CX700 IP phone. I continue to	not connected to the network.	• Check your phone is properly
see the "Device does not have a
		connected to switch or router.
valid IP address" error.
		• Make sure switch outlet has proper
		connectivity to your network.
		• Make sure DHCP is enabled in your
		system.
	I mistyped my PIN during first	Double tap on the edit text box for pin and
	configuration.	start typing new digits.
I am trying to log in first time on	The Microsoft Communicator	Ensure PIN is enabled on Microsoft Lync
Polycom CX700 IP phone and I	“14” is not configured correctly.	2010 (pool level->FrontEnd
do not see PIN option.		Properties->VoIP tab).
I am trying to configure my		Click "Use Pin Configuration" on menu bar
fingerprint, but the Polycom		and click "Use Fingerprint Configuration"
CX700 IP phone does not seems		on menu bar. Swipe your fingerprint again.
to recognize it.
I press the Help button or the	You are not logged in on your	Sign into Microsoft Lync 2010.
Setting button and get no	Polycom CX700 IP phone.
response.

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