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| Troubleshooting Your Phone |
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Audio |
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Symptom | Problem | Corrective Action |
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There is no audio on the | Your Microsoft Lync 2010 Server | Contact your system administrator to |
Polycom CX700 handset | account may not be configured | ensure your account is configured in |
earpiece. | correctly. | Enterprise Voice mode. |
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There is no audio on the | The headset is not properly | Ensure that the headset is properly |
headset. | connected or turned on. Volume | connected. Ensure that the headset |
| may be set too low. | amplifier (if required for your headset) is |
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| turned on and/or the volume is correctly |
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| adjusted). Verify that the phone is logged |
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| in and registered with Microsoft Lync 2010 |
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| Server. |
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Microsoft Lync 2010 |
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Symptom | Problem | Corrective Action |
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The Microsoft Lync 2010 client is | There may be problems with the | Contact your system administrator to |
not working properly. | Microsoft Lync 2010 client | ensure your account is configured |
| software or with Microsoft Lync | properly and that your Microsoft Lync |
| 2010. | 2010 client software and the Microsoft |
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| Lync 2010 software are properly installed |
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| and configured. |
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