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| Troubleshooting Your Phone |
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Symptom | Problem | Corrective Action |
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The phone does not ring. | Ring setting or volume is low. | Do one of the following steps: |
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| • Adjust the ringing level from the front |
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| panel using the volume up/down keys. |
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| • Check same status of handset, |
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| headset (if connected) and through |
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| the Speakerphone. |
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| • Verify that the phone is logged in and |
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| registered with Microsoft Lync 2010 |
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| Server. |
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| Outbound or inbound calling is | Do one of the following steps: |
| unsuccessful. | • Place a call to the phone under |
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| investigation. Check that the display |
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| indicates incoming call information. |
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| • Lift the handset. Ensure dial tone is |
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| present and place a call to another |
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| extension or number. Check that the |
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| display changes in response. |
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| • Verify that the phone is logged in and |
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| registered with Microsoft Lync 2010 |
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| Server. |
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| • You may not have your dial plan set |
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| correctly or you may not have |
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| authorization to dial out. Contact your |
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| system administrator. |
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| You turned off the ringer. | Do one of the following steps: |
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| • When there is an incoming call, lift the |
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| handset, press Speakerphone key or |
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| press Headset key and you will get a |
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| dial tone. |
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I entered digits but I do not see |
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them on the display. |
| • If you are not in either call view or |
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| contacts view, make sure you go back |
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| to call view or contacts view. |
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| • Touch screen input once to make sure |
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| text box is in focus. |
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