Chapter 6 - Testing and Troubleshooting

Fault Isolation

The following table lists symptoms, causes, and corrective actions for equipment malfunctions.

Table 6-6. Fault Isolation

Problem

Possible cause

Corrective action

 

 

 

Monitor screen remains blank

Monitor is not connected to

Check all cables to equipment

 

power

 

 

 

 

 

Monitor is not connected to

 

 

endpoint equipment

 

 

 

 

 

Endpoint equipment is not

 

 

connected to power

 

 

 

 

 

System is in sleep mode

Lift the remote control and point

 

 

it toward the remote sensor

 

 

 

Reboot process does not end

Flash memory is full

Turn off power to the system,

 

 

then press and hold the reset

 

 

switch while turning on power

 

 

 

Reboot process halts without

File corruption

Turn off power to the system,

finishing

 

then press and hold the reset

 

 

switch while turning on power

 

 

 

System displays a Softupdate

No power at PRI network

Check cable between endpoint

screen

interface module

and PRI network interface

 

 

module

 

 

 

PBX does not accept calls of

Configuration problem

Refer to the appropriate User

numbering type “unknown”

 

Guide for information about

from PRI network interface

 

configuring the PRI

module

 

 

 

 

 

© Polycom, Inc.

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Polycom EX, FX, VS4000, EX4000, FX4000, VS4000 manual Fault Isolation, Problem Possible cause Corrective action

EX, FX, VS4000, EX4000, FX4000, VS4000 specifications

Polycom is a leading name in video conferencing and collaboration solutions, and their product line, including the EX4000, FX4000, and VS4000, exemplifies their commitment to delivering high-quality communication experiences. Each of these systems is designed to meet specific needs in the realm of video conferencing.

The Polycom EX4000 is a powerful video conferencing solution tailored for small to medium-sized conference rooms. One of its main features is the use of High Definition (HD) video, ensuring that participants enjoy clear and lifelike video in every meeting. The EX4000 is equipped with the Polycom HDX technology that enables 720p resolution, ensuring that visual detail is crisp and clear. Additionally, it incorporates advanced audio technologies such as Polycom StereoSurround, which enhances the audio quality by providing a more immersive experience, making remote participants feel as if they are in the same room.

The Polycom FX4000 builds on the capabilities of the EX4000 but is designed for larger conference rooms and more complex environments. Its main distinguishing feature is the support for multiple camera angles and layouts, allowing for a more dynamic video conferencing experience. The FX4000 supports 1080p HD video, ensuring the highest video quality for large meetings. Also equipped with the latest in noise-blocking audio technology, the FX4000 minimizes distractions and enhances the clarity of conversations, which is essential in large groups where sound can become muddled.

The Polycom VS4000 provides advanced video conferencing capabilities for larger organizations with a focus on scalable solutions. It includes features such as secure multipoint video conferencing, allowing multiple locations to connect seamlessly. The VS4000 uses the Polycom Converged Conference control, which simplifies meeting management, allowing users to initiate and manage calls with ease. The VS4000’s ability to integrate with various communication and collaboration tools makes it a flexible choice for organizations looking to enhance their communication capabilities.

Overall, the Polycom EX4000, FX4000, and VS4000 represent a powerful trio of tools in video conferencing technology, each with unique features that cater to varying organizational needs. With high-definition video, advanced audio technology, and flexible integration options, these systems exemplify quality in collaborative environments, helping businesses connect better and foster teamwork, regardless of distance.