Nothing can be printed with ERROR LED ON – Check the Paper Out LED. If it is ON, most probably either the paper roll is not installed or the paper roll is at or near the end. Install a new paper roll. If the Paper Out LED is OFF, please check if the print hood is properly closed. There are 2 internal checkpoints inside the printer to assure the locking of the hood for a decent printing.
Therefore any dislocation of the hood may cause an error status and inhibition to printing. Press down the hood at middle of the opening when closing it till it audibly clicks into place. If both situations are not the cause, please try pulling the hood lock forward. If the top hood won’t release automatically, check for paper jam described in next item.
If there is no paper jam and the print head is not overheated, turn off the printer and wait for half a minute then turn it back on. If the problem still remains, contact a qualified service person.
Nothing can be printed with ERROR LED OFF – Try to run
1). Check the connection of the interface cable at both the printer and computer ends. Also make sure that this cable meets the specification required for both the printer and the computer.
2). Check the printer data communication settings against the computer. The printer settings can be found easily on the
If the problem remains or the
Poor printing quality – Contaminants like paper scraps and dusts on the thermal print head can lower the print quality drastically. Clean the print head as described in previous section.
Paper Jam Problems
Paper is jammed inside the printer – Push down the hood release button then the top hood can be released. Remove the jammed paper and reinstall the paper roll. Close the hood properly and firmly for operation.
If the auto cutter is also jammed, the top hood will be locked. However, in most of the situations the cutter will retract automatically when the hood
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