Appendix 2.3.4 Why can’t I see the images? | Q-See QSDT8PCRC

Figure5-1).

AppendixFrequently2.3.1AskedHow to monitor on the client-sideSuperDVR & H.264 Series Cards First enable ‘Web cameras service’ in basic configuration (refer to

QuestionsAppendix 2.3 How to Use Network FunctionUser Manual

Input the server Internet address in IE browser on the client-side, and the necessary webcam driver will be downloaded automatically, then users need to install the driver. After accessing the webcam main interface, click ‘Login’ and input user name and password to log in the system. (Refer to ‘Error! Reference source not found. Error! Reference source not found. to learn more)

Appendix 2.3.2 Why can’t I download the client-side software? The possible causes:

•The client-side computer is not properly connected to Internet or LAN.

•The server-end has not enabled ‘Web Camera Service’.

•The default Http port is 80. It may be conflict with other Web servers, for example IIS. If so, please change to another port (please see section 7.2)

•Windows XP SP2 will block the OCX download. You should enable ‘Internet Option Security Settings Download unsigned ActiveX controls’ (please see section 7.2.3).

Appendix 2.3.3 Why can’t the server be configured at the client-side? The possible causes:

•It cannot be configured at the client-side, when the server is being configured at the server-end.

•Only the last configuration is valid if different configurations are deployed simultaneously.

Appendix 2.3.4 Why can’t I see the images?

The possible causes:

•The VGA card is too outdated or does not have enough Video RAM.

•You need to install a newer version of DirectDraw.

•SuperDVR cannot run on a version of Windows before Win2000.

•Data port or command port is conflicting with other network services (please see section 7.2)

•The user is connected to Internet through LAN, and the network administrator has not enabled corresponding data port or command port.

•The client-side has installed firewall software that may stop video transmission.

•H.264 codec has not been installed properly, please download new version of Webcam (newer version of SuperDVR).

•Slow network speed.

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Q-See QSDT8PCRC manual Appendix 2.3.4 Why can’t I see the images?

Contents

Page Contents Appendix1 Delete Recorded Files Capture Pictures Image Zoom in/out Appendix2 Quick Start for Using Appendix3 Function TreeAppendix 4.3 IE Client FunctionTree Appendix 4.4 Remote Playback Function Tree Introduction Summarization To the text that You want to appear here Card Specifications System Requirements Hardware Installation QSDT8PCRC Card Hardware Hardware Installation Video Capture Card Hardware QSDT8PCRC Video Capture Card Alarm Board Hardware SuperDVR & QSDT8PCRC Install Video Capture Card Driver Connect Audio Signal H.264 Series Video Capture Card Installation Interface Install driver first Select Video Format Click ‘Next’ Click ‘Finish’ SuperDVR & QSDT8PCRC Cards Main Display Interface Display Control PanelDisplay Control Panel Display Modes Click , system will be record and save all the cameras LoginUrgent Record Record Modes Record SetupRecord Record Status Panel Camera SecurityRecord Quality Select recording image quality here Audio Motion Detection Record Mode An alarm output Manual Record ModeSensor Alarm Record Mode Configuration’. The dark green light Please refer to ‘5.4 Schedule Configuration’ for detailsSchedule Recording Recycling Recordings To enter the main setup interface System SetupBasic Configuration Call Monitor ResolutionCaption Video Configuration Motion Detection Configuration Click and enter the Motion Detection Configuration By clicking ‘Clear’, you can clear all the selected areas Set Motion Detection AreaClear Motion Detection Area Schedule Configuration Schedule Configuration Motion Detection Alarm Configuration Alarm Triggering Conditions ConfigurationSystem can receive alarms from both local place and network Local Alarm Record Triggering Configuration Alarm Record Alarm Output Motion 2 Motion 16 32CH card has maximum 16 motion alarms Auto Mail Function 12 Auto Mail Setup Interface Map Configuration Edit Map View Map 15 E-Map Edit 16 View Cameras Protocol Setup P. .Z Control ConfigurationClick Enter PTZ Configuration Serial Ports Setup Parity Odd and even parity bit, default NoneAddress Communication address of P.T.Z device ID number Set corresponding parameters in the area below Change User rights Users ConfigurationClick To access the User’s Configuration area Delete User Administrator this user hasAdd User SuperDVR & QSDT8PCRC Cards Access the P.T.Z control area Click Speed Adjustment Camera Click To set Preset point Change Preset point name. Every SuperDVR & QSDT8PCRC Access the following areas Press and return to the live surveillance status Record Search Playing Back and Control SuperDVR & QSDT8PCRC Cards To play selected recorded files. The system offers playback Options in the control area Recorded File Backup Other FunctionsThen click ‘OK’ to play back Click and enter the following menu Delete Recorded Files Click and the following window will appear Function is valid only in playback pause mode Display print setup as shown below Images that have been captured SuperDVR & QSDT8PCRC Cards Image Zoom in/out 19 Example zoomed Remote Surveillance Server Configuration Remote Live Surveillance Setting up Router for Internet Access Higher quality setting Port Forwarding Port Forward Router link It will give you instructions for your router Finding Router’s Public IP address SuperDVR & QSDT8PCRC Cards标题 Page Advanced Options 10 Invalid Signature Accessing IE clientUnknown Publisher or Unsigned Program Error 11 Webcam install interface Feature Explanations Icon Function of the main interface buttons Remote playback Explaination of the button functions Play/ Pause Stop 15 Remote backup Channel configuration window will appear Click and enter into the main setup interface 19 Basic Configuration Basic Configuration Caption Alarm setup configuration is show below Camera setup Schedule configuration Audio input2 matches channel2 Alarm configuration Click icon to enter into alarm configuration as shown below Record setup Enable buzzer on board for alarmRecord configuration Motion configuration Storage disk Email Configuration Click icon to access to Email configuration interface Mail server setup Mail setup 8 P.T.Z Configuration Send time, such as Seconds, 10 seconds and so on Port Users can set port number Baud rate Mobile Surveillance Introduction to Mobile SurveillancePage PCam will be opened after installed By Smart Phone with Symbian Operating System Page Internet It will show the camera after accessing successfully Accessing From iPhones Page Page Iphone help Pic1Pic2Pic3Pic4 Underneath. Other functions are PTZ Control buttonsImage View SuperDVR & QSDT8PCRC Cards Appendix 2.1.1 Cannot Install the SuperDVR Driver Appendix 2.2.1 Meanings of the indicator lightsPossible causes Card is not compatible with the PC system Appendix 2.2.4 How to set auto reboot function Appendix 2.2.8 Why can’t I select more channels to backup? Appendix 2.3.4 Why can’t I see the images? SuperDVR & H.264 Series Cards Appendix 2.4.2 Why I can’t find the recorded files? Appendix 2.4 Other Questions Appendix 2.4.5 Why can’t I play back? Appendix 2.4.8 Precautions on changing system time Enter the installation directory of SuperDVR Once Booted up, On Desktop there will be a ‘SuperDVR’ iconChange can be made directly Once your program is opened, now connect the Cameras SuperDVR & H.264 Series Cards For more details information, please read Chapters Open up Webcam, click ‘Key’ symbol iconClick on ‘Config’ Appendix 4.1 SuperDVR Function Tree Function Tree SuperDVR Series Cards 103 Function Tree