Q-See QSDT8PCRC manual Appendix 2.3.4 Why can’t I see the images?

Figure5-1).

AppendixFrequently2.3.1AskedHow to monitor on the client-sideSuperDVR & H.264 Series Cards First enable ‘Web cameras service’ in basic configuration (refer to

QuestionsAppendix 2.3 How to Use Network FunctionUser Manual

Input the server Internet address in IE browser on the client-side, and the necessary webcam driver will be downloaded automatically, then users need to install the driver. After accessing the webcam main interface, click ‘Login’ and input user name and password to log in the system. (Refer to ‘Error! Reference source not found. Error! Reference source not found. to learn more)

Appendix 2.3.2 Why can’t I download the client-side software? The possible causes:

•The client-side computer is not properly connected to Internet or LAN.

•The server-end has not enabled ‘Web Camera Service’.

•The default Http port is 80. It may be conflict with other Web servers, for example IIS. If so, please change to another port (please see section 7.2)

•Windows XP SP2 will block the OCX download. You should enable ‘Internet Option ￿ Security Settings ￿ Download unsigned ActiveX controls’ (please see section 7.2.3).

Appendix 2.3.3 Why can’t the server be configured at the client-side? The possible causes:

•It cannot be configured at the client-side, when the server is being configured at the server-end.

•Only the last configuration is valid if different configurations are deployed simultaneously.

Appendix 2.3.4 Why can’t I see the images?

The possible causes:

•The VGA card is too outdated or does not have enough Video RAM.

•You need to install a newer version of DirectDraw.

•SuperDVR cannot run on a version of Windows before Win2000.

•Data port or command port is conflicting with other network services (please see section 7.2)

•The user is connected to Internet through LAN, and the network administrator has not enabled corresponding data port or command port.

•The client-side has installed firewall software that may stop video transmission.

•H.264 codec has not been installed properly, please download new version of Webcam (newer version of SuperDVR).

•Slow network speed.

92