Appendix 2.4 Other Questions | Q-See QSDT8PCRC guide

Questions	Frequently Asked			SuperDVR & H.264 Series Cards
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Appendix 2.4 Other Questions

Appendix 2.4.1 Why doesn’t the computer display work, or why can’t I access Window system?

The capture card may not be well installed. Unplug the card and try it again.

NOTICE: Please unplug the power plug of the computer before re-installing the card to avoid damaging the motherboard chip set.

Appendix 2.4.2 Why I can’t find the recorded files?

You do not have enough hard drive space available for recording.

Appendix 2.4.3 Why is the screen’s display unstable with dithering and water-wave images?

Possible causes:

•Camera does not have enough power

•There is external electromagnetic disturbance, or electrostatic disturbance on camera’s BNC connector (It is suggested you connect ground wire to the connector).

•You may need to update the driver for the video card on the system.

•Problem with the video card. Try reinstalling the video card, or changing the video card.

Appendix 2.4.4 Why does it delay playing back, and why is it slow to close and open the driver?

Possible causes:

•Problem with the Windows system. Try rebooting the computer.

•There are too many recorded files or too many fragments on the HDD, therefore it takes time to search for the files, you need delete the files that you don’t need, or need to run disk defragmenter.

•Capture card problem.

•Computer hardware system is too outdated (processor too slow, not enough memory, or not enough free space on hard drive).

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Q-See QSDT8PCRC manual Appendix 2.4 Other Questions, Appendix 2.4.2 Why I can’t find the recorded files?

Contents

Page Contents Appendix1 Delete Recorded Files Capture Pictures Image Zoom in/out Appendix 4.3 IE Client FunctionTree Appendix2 Quick Start for UsingAppendix3 Function Tree Appendix 4.4 Remote Playback Function Tree Introduction Summarization To the text that You want to appear here Card Specifications System Requirements Hardware Installation QSDT8PCRC Card Hardware Hardware Installation Video Capture Card Hardware QSDT8PCRC Video Capture Card Alarm Board Hardware SuperDVR & QSDT8PCRC Install Video Capture Card Driver Connect Audio Signal H.264 Series Video Capture Card Installation Interface Install driver first Select Video Format Click ‘Next’ Click ‘Finish’ SuperDVR & QSDT8PCRC Cards Display Control Panel Main Display InterfaceDisplay Control Panel Display Modes Urgent Record LoginClick , system will be record and save all the cameras Record Record SetupRecord Modes Record Quality Select recording image quality here Audio Camera SecurityRecord Status Panel Sensor Alarm Record Mode An alarm output Manual Record ModeMotion Detection Record Mode Schedule Recording Configuration’. The dark green lightPlease refer to ‘5.4 Schedule Configuration’ for details Recycling Recordings Basic Configuration System SetupTo enter the main setup interface Caption ResolutionCall Monitor Video Configuration Motion Detection Configuration Click and enter the Motion Detection Configuration Clear Motion Detection Area Set Motion Detection AreaBy clicking ‘Clear’, you can clear all the selected areas Schedule Configuration Schedule Configuration System can receive alarms from both local place and network Motion Detection Alarm ConfigurationAlarm Triggering Conditions Configuration Local Alarm Record Triggering Configuration Alarm Record Alarm Output Motion 2 Motion 16 32CH card has maximum 16 motion alarms Auto Mail Function 12 Auto Mail Setup Interface Map Configuration Edit Map View Map 15 E-Map Edit 16 View Cameras Click Enter PTZ Configuration P. .Z Control ConfigurationProtocol Setup Address Communication address of P.T.Z device ID number Serial Ports SetupParity Odd and even parity bit, default None Set corresponding parameters in the area below Click To access the User’s Configuration area Users ConfigurationChange User rights Add User Administrator this user hasDelete User SuperDVR & QSDT8PCRC Cards Access the P.T.Z control area Click Speed Adjustment Camera Click To set Preset point Change Preset point name. Every SuperDVR & QSDT8PCRC Access the following areas Press and return to the live surveillance status Record Search Playing Back and Control SuperDVR & QSDT8PCRC Cards To play selected recorded files. The system offers playback Options in the control area Then click ‘OK’ to play back Recorded File BackupOther Functions Click and enter the following menu Delete Recorded Files Click and the following window will appear Function is valid only in playback pause mode Display print setup as shown below Images that have been captured SuperDVR & QSDT8PCRC Cards Image Zoom in/out 19 Example zoomed Remote Surveillance Server Configuration Remote Live Surveillance Setting up Router for Internet Access Higher quality setting Port Forwarding Port Forward Router link It will give you instructions for your router Finding Router’s Public IP address SuperDVR & QSDT8PCRC Cards标题 Page Unknown Publisher or Unsigned Program Error Accessing IE clientAdvanced Options 10 Invalid Signature 11 Webcam install interface Feature Explanations Icon Function of the main interface buttons Remote playback Explaination of the button functions Play/ Pause Stop 15 Remote backup Channel configuration window will appear Click and enter into the main setup interface 19 Basic Configuration Basic Configuration Caption Alarm setup configuration is show below Camera setup Schedule configuration Audio input2 matches channel2 Alarm configuration Click icon to enter into alarm configuration as shown below Record configuration Enable buzzer on board for alarmRecord setup Motion configuration Storage disk Email Configuration Click icon to access to Email configuration interface Mail server setup Mail setup 8 P.T.Z Configuration Send time, such as Seconds, 10 seconds and so on Port Users can set port number Baud rate Mobile Surveillance Introduction to Mobile SurveillancePage PCam will be opened after installed By Smart Phone with Symbian Operating System Page Internet It will show the camera after accessing successfully Accessing From iPhones Page Page Iphone help Pic1Pic2Pic3Pic4 Image View PTZ Control buttonsUnderneath. Other functions are SuperDVR & QSDT8PCRC Cards Possible causes Appendix 2.1.1 Cannot Install the SuperDVR DriverAppendix 2.2.1 Meanings of the indicator lights Card is not compatible with the PC system Appendix 2.2.4 How to set auto reboot function Appendix 2.2.8 Why can’t I select more channels to backup? Appendix 2.3.4 Why can’t I see the images? SuperDVR & H.264 Series Cards Appendix 2.4.2 Why I can’t find the recorded files? Appendix 2.4 Other Questions Appendix 2.4.5 Why can’t I play back? Appendix 2.4.8 Precautions on changing system time Change can be made directly Enter the installation directory of SuperDVROnce Booted up, On Desktop there will be a ‘SuperDVR’ icon Once your program is opened, now connect the Cameras SuperDVR & H.264 Series Cards Click on ‘Config’ Open up Webcam, click ‘Key’ symbol iconFor more details information, please read Chapters Appendix 4.1 SuperDVR Function Tree Function Tree SuperDVR Series Cards 103 Function Tree