If the software fails to download, please check the following:

1.Verify that the network of mobile phone is working correctly.

2.Verify that you can connect to the DVR from a remote computer.

3.Modify the Browser Configuration.

1) Enter into Menu->Option->Browser Configuration; set to the following figuration:

2) Enter into Menu->Option->Cache Operations, clear up browser cache.

If the SuperCam software is used in mobile phone with touch screen, there will be a compatibility problem.

Solution:

Enter into Options Menu->Advance options->Applications->SuperCam and click “Disable Compatibility” button. This problem will be solved.

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