Chapter 13 Service Management
Using the System Status Tool
StorNext User’s Guide 315
Figure 240 Service - System
Status Screen
The Service - System Status screen contains the following
information:
Total Number of Tickets: The number of RAS tickets the system
has generated
Ticket: The RAS ticket number, displayed in the order in which it
was created
State: The ticket’s current status: OPEN or CLOSED
Priority: The ticket’s priority based on system impact: HIGH,
MEDIUM, or LOW
Last Update: The date of the last system status update
Summary: A short summary of the fault that triggered creating
the RAS ticket
Show Tickets: Controls the type of tickets shown in the display
window: OPEN, CLOSED, or ALL tickets
Previous and Next: Click these buttons to toggle between ticket
pages (if there is more than one page of tickets)
Details: Click this button to view a selected ticket’s details
Close All: Click this button to close all tickets shown in the
display window