Customer Service, How to Contact Raymarine | Raymarine Ray54

Chapter 7: Customer Service	81

Chapter 7: Customer Service

This chapter provides information on service for your Ray54.

7.1 How to Contact Raymarine

On the Internet

Visit the Raymarine World Wide Web site for the latest information on Raymarine electronic equipment and systems at:

www.raymarine.com

Customer Support

Navigate to the Customer Support page for links for:

•Finding Factory Service locations and Authorized Dealers near you

•Registering your Raymarine products

•Accessing handbooks in Adobe Acrobat format

•Downloading RayTech software updates

•Accessing the Raymarine solution database

Clicking the Find Answers link routes you to our solution database. Search questions and answers by product, category, keywords, or phrases. If the answer you are seeking is not available, click the Ask Raymarine tab to submit your own question to our technical support staff, who will reply to you by e-mail.

Product Repair and Service

In the unlikely event your Raymarine unit should develop a problem, please contact your authorized Raymarine dealer/distributor for assistance. The dealer is best equipped to handle your service requirements and can offer timesaving help in getting the equipment back into normal operation.

In the event that repairs can not be obtained conveniently, product service may also be obtained by returning the unit to:

Raymarine, Inc. Product Repair Center 21 Manchester Street Merrimack, NH 03054-4801

Image 91

Raymarine Ray54 Customer Service, How to Contact Raymarine, On the Internet, Product Repair and Service, Customer Support

Contents

Ray54 Page Conventions Used WarrantyAbout this Handbook Introduction Operator License Important InformationFCC Notice Station License Industry Canada Maritime Mobile Service Identity Mmsi Safe Compass Distance Antenna Mounting and EME ExposureEMC Conformance Contents CLEAR/WX Distress Digital Selective Calling DSC How to Contact Raymarine Introduction FeaturesRay54 Fixed Station VHF Radio Digital Selective Calling DSC Unpacking and Inspection InstallationEquipment Supplied Typical Mounting Methods Planning the InstallationFlush Mounting Typical Mounting Methods Wiring Connections Power Connections Grounding External Speaker ConnectionsGPS/NMEA Data Antenna Mounting Suggestions Antenna ConnectionsAntenna Mounting and EME Exposure Keypad and Rotary Knobs Getting Started Main Unit Rotary Keys Microphone KeysMain Unit Push Keys 16/9 MicrophoneMain Unit PTT CALL/MENU HILO/USER 12 /9 LCD Display User Favorite Channel Mode HI/LO TX PowerLocal Local/Distant Mode Battery Low Simplex Channel WX Weather ChannelAlert Weather Alert I C Channel Set Setting the Power Output Turning the Power on and OFFSetting the Volume Setting the Squelch Overriding the Low Output Power Restriction On the main unit Setting the ChannelSelecting a Weather Channel On the microphone Weather Alert Operation Selecting the Priority Channel Selecting the Secondary Priority Channel Reprograming the Secondary Priority Channel Transmitting Using the Scan Modes Saved Memory Scan All Scan Priority All Scan Priority Saved Scan Adding Channels to Memory General Operations Dual Watch Using the Monitor Modes Tri Watch Menu Mode Operation User Channel ModeDSC Call Operation Digital Selective Calling DSC ALL Ships DSC Call FunctionIndividual Group Request PositionRX Call LOG Making DSC Calls to Coast Stations Individual CallsTransmitting an Individual Call If using Manual Mmsi ID entry Ray54 VHF Radio Receiving Individual Calls To cancel the mode without sending ACK Transmitting a Group Call Group Calls Digital Selective Calling DSC Receiving Group Calls To ignore the Group Call Transmitting an All Ships Call All Ships Calls Receiving an All Ships Call To decline the All Ships Call Sending a Distress Call Distress Calls Designated Distress Call Undesignated Quick Distress Call To cancel the automatic Distress resend press CLEAR/WX Receiving a Distress Call Cancelling a Distress Call Made in Error Receiving a Distress Relay Sent by Another Station Receiving a Distress ACK Sent from a Coast Station Specifying the Target Vessel Position Request If using Manual Mmsi ID entry Retrieving the Last Received Position Data When no reply is received within 3 minutes Receiving a Position Request From Another Station Call Log Making a Call from a Call Log Entry Press and hold the SCAN/SAVE key Saving an Mmsi ID Number from a Call Log Entry DSC Distress Log Menu Function Menu Settings Using the Microphone Keys to Make Selections Adding an Entry DSC Phonebook Use same procedure to enter the Mmsi characters Editing an Existing Entry Deleting an Existing Entry Contrast Adjustment Backlight AdjustmentLocal / Distant When GPS Information Not Available GPS/Time Setup Rotate the CH knob to scroll through the selections Settings Menu Settings Time Format Latitude/Longitude DisplayTime Display Time Offset Band Radio Setup Channel CH Name Ring VolumeKey Beep DSC Setup My Mmsi ID Group Mmsi Setup Group Name Menu Settings Editing an Existing Entry Position Reply Automatic Channel Changing for Incoming Calls Procedure When Disabled Procedure When Enabled Resetting Factory Defaults On the Internet Customer ServiceHow to Contact Raymarine Product Repair and Service Technical Support Accessories and Parts General Appendix a SpecificationsPLL Transmitter Receiver Marine VHF Channels and Frequencies Appendix B Channel ListXmit RCV 86Ray54 VHF Radio Freq Use 82A PC, AC, GL Canadian Marine VHF Channels and FrequenciesWC, EC AC, GL AC, GL, PC 156.750 All areas 90Ray54 VHF Radio 156.875 EC, PC AC, GL, NL Area of Operation International Marine VHF Channels & Frequencies 94Ray54 VHF Radio 161.925 WX Channels North America only Appendix C Glossary VHF VOL Numerics Index Mmsi 101 102