Remote Assistance, Disabling remote access | RCA 536 guide

Chapter 1

Your SpeedTouch™

1.3.4 Remote Assistance

Remote access You can make your SpeedTouch accessible from the Internet with regard to remote support. This way, you can allow your helpdesk to access your SpeedTouch™ remotely.

Enabling remote access To enable remote assistance:

1Go to the SpeedTouch™ pages, as described in “1.3.1 Access via the Web Interface” on page 10.

2In the menu select Toolbox > Remote Assistance.

3Click Enable Remote Assistance.

4Provide the following parameters to your helpdesk:

URL (the HTTPS link)

User name

Password

Disabling remote access

5Your ISP is now able to access your SpeedTouch™ via the secure HTTPs link in combination with the provided certificate (a secure authentication mechanism).

For security reasons, after 20 minutes of inactivity, or on reboot, Remote Assistance will be automatically disabled.

To disable remote assistance:

1Go to the SpeedTouch™ pages, as described in “1.3.1 Access via the Web Interface” on page 10.

2In the menu select Toolbox > Remote Assistance.

3Click Disable Remote Assistance.

16	E-DOC-CTC-20050429-0099 v1.0

Image 24

RCA 536 manual Remote Assistance, Disabling remote access

Contents

SpeedTouch536 Page SpeedTouch 536 Copyright TrademarksDocument Information Contents SpeedTouch Web Interface Ethernet Troubleshooting Upgrade Troubleshooting Toolbox Contents About this User’s Guide About this User’s Guide Your SpeedTouch SpeedTouch Features Hardware Specifications Software Features Hardware Specifications Isdn Software Features Chapter Indicator Description Name Colour State SpeedTouch LED Behaviour How to Access your SpeedTouch Access Method Can be used to Access via the Web Interface Access via CLI Command Line Interface CLIFor more information, see Quote site command on Select All Programs Accessories Command Prompt Username Administrator Access via FTP Open a Command Prompt windowFile Transfer Protocol FTP Common FTP commands Command You can use to Home/doejohn1$ftp 192.168.1.254 Connected to Disabling remote access Remote Assistance Local Network Setup Menu select Home Network Devices Wired Ethernet For more information, see Device settings on USB Supported operating systemsSystem requirements Windows Found New Hardware Wizard appears Internet Connectivity Dial-In Clients See 3.1 SpeedTouch Web Pages on page 23 to proceed SpeedTouch Web Pages Terminating an Internet session IGD Control Agent Starting an InternetSession Control on Internet connection status Terminating an Internet session Prerequisites Configuring a broadband connection MS Windows XP BroadBand Connection Chapter Starting a broadband Internet session Network and Dial-up connections YourISP Terminating a broadband Internet session Click Disconnect Mac OS X PPPoE Dial-in Client On the Apple menu, click System PreferencesClick Apply Now Chapter SpeedTouch Web Interface IntroductionSpeedTouch Documentation Navigation Menu Language Bar Navigation Bar Notification Area Tasks Menu Collapsing and expanding the menuSpeedTouch Toolbox Language Bar Navigation Bar Notification Area Tasks Home SpeedTouch homeSpeedTouch Broadband Connection Toolbox Home Network Information Configuration Event Logs Update SpeedTouch Information SpeedTouch Easy Setup Pick a task... list, click Set up Accessing the Restart RestartRestarting your SpeedTouch Pick a task... list, click Restart Configuration Backup & Restore Accessing the Backup & RestoreSaving your current configuration Restoring a previously saved configuration Reset to Factory Defaults Indicator Description Event Logs Update Updating the SpeedTouch system software Internet Services Broadband ConnectionBroadband Connection menu Connectivity Check Click Check Connectivity DSL Connection Internet Services Internet Service Settings Accessing the InternetService Settings On the Broadband Connection menu click Internet Services Toolbox Username Password URL Game & Application Sharing Accessing the Defined Games & Applications Defined Games & Applications Accessing the Game or Application Definition Overview Configure UnderGame or Application Definition Adding a Port Translation rule New Game or Application Parental Control Allow is selected under Action for Unknown Sites Block is selected under Action for Unknown Sites Under Content Based Filtering you are able to Click Redirect in the Action listClick Allow in the Action list Accessing this page Proceed as follows Web Filtering ActivationWeb Filtering Activation Standard license activation Click Standard Content Level Icon Description New Content Level Content level creation Proceed as followsContent level configuration Content level definition Under Pick a task..., click Create a new content level Chapter Firewall High Intrusion Detection On the Dynamic DNS page, click Configure Dynamic DNS User Management Accessing the User Edit Editing a user account Edit UserOn the Toolbox menu, click User Management Change Default User Changing the defaultUser Add User Home Network DevicesInterfaces Devices Device Settings Accessing the device settings OverviewConnection Sharing Assign Public IP Server, as described in 4.5.2 Game & Application Sharing on Interfaces Interface Settings Assigning a new IP address to the SpeedTouchUnder IP Addresses Accessing the Dhcp Pool Dhcp PoolOn the Home Network menu, click Interfaces Dhcp Pool Software Upgrade System software upgrades Upgrade Wizard on Setup CD Introduction Starting the Upgrade WizardSee Upgrade procedure on page 85 to continue Upgrade procedure System software downgrade Troubleshooting General SpeedTouch Troubleshooting SpeedTouch does not work SpeedTouch unreachable Ethernet Troubleshooting LAN LED does not light up Upgrade Troubleshooting UPnP on Windows XP Systems Adding IGD Discovery Control Resetting your SpeedTouch Hardware reset Software reset Chapter Page Need more help?