Chapter 1
Your SpeedTouch™
E-DOC-CTC-20050429-0099 v1.0
16
1.3.4 Remote Assistance
Remote access You can make your SpeedTouch accessible from the Internet with regard to remote
support. This way, you can allow your helpdesk to access your SpeedTouch™
remotely.
Enabling remote access To enable remote assistance:
1Go to the SpeedTouch™ pages, as described in “1.3.1Access via the Web
Interface” on page 10.
2In the menu select Toolbox > Remote Assistance.
3Click Enable Remote Assistance.
4Provide the following parameters to your helpdesk:
URL (the HTTPS link)
User name
Password
5Your ISP is now able to access your SpeedTouch™ via the secure HTTPs link in
combination with the provided certificate (a secure authentication mechanism).
Disabling remote
access
To disable remote assistance:
1Go to the SpeedTouch™ pages, as described in “1.3.1Access via the Web
Interface” on page 10.
2In the menu select Toolbox > Remote Assistance.
3Click Disable Remote Assistance.
For security reasons, after 20 minutes of inactivity, or on reboot, Remote
Assistance will be automatically disabled.