Chapter 6
Troubleshooting
6.1.2 Upgrade Troubleshooting
Introduction While upgrading your SpeedTouch™ via the Upgrade Wizard on the Setup CD, you might encounter one of following problems.
Upgrade via Setup CD If the Upgrade Wizard in step 4, as described in “ Upgrade procedure” on page 85, does not find any SpeedTouch™ on the network, an error window will appear, stating your SpeedTouch™ has not been found.
In this case check that:
The SpeedTouch™ is turned on and fully initialised. Your PC is correctly connected to the SpeedTouch™.
Your PC has a valid IP address. To check this in MS Windows:
1In the Windows task bar, click Start.
2Select Run...
3Type cmd in the Open field.
4Click OK. A black window will appear with a flashing cursor.
5Type ipconfig and then press Enter.
6Verify that your computer has a valid IP address, that is any address but 0.0.0.0.
No dedicated firewall device or router is placed between your PC and the SpeedTouch™.
No personal firewall software is running on your PC.
To repeat the search for your SpeedTouch™, click Back or restart the wizard. As soon as the wizard finds your SpeedTouch™, you can continue with the Upgrade Wizard.
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