Troubleshooting | RCA 536 manual

Chapter 6

Troubleshooting

6 Troubleshooting

Introduction This chapter suggest solutions for problems you may encounter while installing or configuring your SpeedTouch™.

If the suggestions do not resolve the problem, look at the support pages on http:// www.speedtouch.com/support or contact your service provider.

For Internet connection troubleshooting, refer to the provided Installation and Setup Guide.

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RCA 536 manual Troubleshooting

Contents

SpeedTouch536 Page SpeedTouch 536 Document Information CopyrightTrademarks Contents SpeedTouch Web Interface Toolbox Ethernet Troubleshooting Upgrade Troubleshooting Contents About this User’s Guide About this User’s Guide Your SpeedTouch Hardware Specifications Software Features SpeedTouch Features Isdn Hardware Specifications Software Features Chapter SpeedTouch LED Behaviour Indicator Description Name Colour State Access Method Can be used to How to Access your SpeedTouch Access via the Web Interface For more information, see Quote site command on Access via CLICommand Line Interface CLI Username Administrator Select All Programs Accessories Command Prompt File Transfer Protocol FTP Access via FTPOpen a Command Prompt window Command You can use to Common FTP commands Home/doejohn1$ftp 192.168.1.254 Connected to Remote Assistance Disabling remote access Menu select Home Network Devices Local Network Setup For more information, see Device settings on Wired Ethernet System requirements USBSupported operating systems Windows Found New Hardware Wizard appears Internet Connectivity Dial-In Clients See 3.1 SpeedTouch Web Pages on page 23 to proceed SpeedTouch Web Pages Terminating an Internet session Control on IGD Control AgentStarting an Internet Session Internet connection status Terminating an Internet session MS Windows XP BroadBand Connection Prerequisites Configuring a broadband connection Chapter Network and Dial-up connections YourISP Starting a broadband Internet session Click Disconnect Terminating a broadband Internet session Click Apply Now Mac OS X PPPoE Dial-in ClientOn the Apple menu, click System Preferences Chapter Documentation SpeedTouch Web InterfaceIntroduction SpeedTouch Menu Language Bar Navigation Bar Notification Area Tasks Navigation Toolbox MenuCollapsing and expanding the menu SpeedTouch Language Bar Navigation Bar Notification Area Tasks SpeedTouch Broadband Connection Toolbox Home Network HomeSpeedTouch home SpeedTouch Information Configuration Event Logs Update Information Pick a task... list, click Set up SpeedTouch Easy Setup Pick a task... list, click Restart Accessing the RestartRestart Restarting your SpeedTouch Configuration Restoring a previously saved configuration Backup & RestoreAccessing the Backup & Restore Saving your current configuration Reset to Factory Defaults Event Logs Indicator Description Updating the SpeedTouch system software Update Broadband Connection menu Internet ServicesBroadband Connection Click Check Connectivity Connectivity Check DSL Connection Internet Services On the Broadband Connection menu click Internet Services Internet Service SettingsAccessing the Internet Service Settings Toolbox URL Username Password Game & Application Sharing Defined Games & Applications Accessing the Defined Games & Applications Adding a Port Translation rule Accessing the Game or Application Definition OverviewConfigure Under Game or Application Definition New Game or Application Parental Control Block is selected under Action for Unknown Sites Allow is selected under Action for Unknown Sites Click Allow in the Action list Under Content Based Filtering you are able toClick Redirect in the Action list Click Standard Accessing this page Proceed as followsWeb Filtering Activation Web Filtering Activation Standard license activation Icon Description Content Level Under Pick a task..., click Create a new content level New Content LevelContent level creation Proceed as follows Content level configuration Content level definition Chapter High Firewall Intrusion Detection Dynamic DNS On the Dynamic DNS page, click Configure User Management On the Toolbox menu, click User Management Accessing the User Edit Editing a user accountEdit User User Change Default UserChanging the default Add User Interfaces Home NetworkDevices Devices Connection Sharing Device SettingsAccessing the device settings Overview Server, as described in 4.5.2 Game & Application Sharing on Assign Public IP Interfaces Under IP Addresses Interface SettingsAssigning a new IP address to the SpeedTouch On the Home Network menu, click Interfaces Accessing the Dhcp PoolDhcp Pool Dhcp Pool System software upgrades Software Upgrade See Upgrade procedure on page 85 to continue Upgrade Wizard on Setup CDIntroduction Starting the Upgrade Wizard Upgrade procedure System software downgrade Troubleshooting SpeedTouch does not work SpeedTouch unreachable General SpeedTouch Troubleshooting LAN LED does not light up Ethernet Troubleshooting Upgrade Troubleshooting UPnP on Windows XP Systems Adding IGD Discovery Control Hardware reset Software reset Resetting your SpeedTouch Chapter Page Need more help?