TROUBLESHOOTING
Howto Cont act RGB Spectrum
42 SuperView3000 User Manual May9, 2002
8
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HOW TO CONTACT RGB SPECTRUM
RGBSpectrum can be reached via phone,fax, mail ande-mail:
RGBSpectrum
950 MarinaVill ageParkway
Alameda,CA 94501
Phone: (510)814-7000
Fax: (510)814-7026
E-Mail: support@rgb.com (fortechnical support)
sales@rgb.com(for sale s and product info)
Website: http://www.rgb.com
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FIRMWARE UPDATES/README FILES
Pleasev isit our website(www.rgb.com) for product, technical, sales and other
companyinformation.
Thes ystem firmware can be updated in the field. On our website, under the
“Support”section, you will find any available firmware updates (see Appendix
PoorQuality Video Checkthe video source forproper operation. Ensuretha t video sources are
notdoubly termina ted. ( Double termination can occur when one video
sourceis split into tw o using a “T” connector instead of a distribution
amplifier.) If you are using a VCR, check thequality of the tape. Adjust
thebrightness and con trast controls. Ifyou are using the chrom a key
function,see below.
PoorQuality in Chro ma Key
Mode Checkthat the chr oma key is correctly set up. See Appendix B, “Video
Levelsand Chroma Key,”. Chroma keying is best accomplished on solid
colors.Donot key on dithere d backgrounds, such as crosshatching and dot
patterns. Note th at some computer graphics software uses dithering to
obtaincertain colo rs or gray values. Also, keying video in over a color-
rampedbackgroun d (consisting of a series of graduated shades) may
producean inconsist ent, speckled result in the region where the ramp
shadesclosely approximate the limitsof the key color range.
MotionBlur on Frozen or
LiveVideowithFastMoving
Imagery
Turnthe motion filter on. From t he front panel, navigate to the Motion
Filterm enu and turn it Off. Otherwise, u se the MotionFilter serial
command.
NoText on a terminal Enablethe echo mode when using an ASCIIterminal or terminal emulation
programto control the syste mfro m the RS-232 port, if you wish to see
yourown typed entries. Use the ECHO command to enable or disa ble the
echomode.
Whenusing an applic ation program running on a computer to control the
SuperView’sfunctionsover the RS-232 port,you may need to disable the
echomode.
UnreliableControl of t he
SuperViewfrom a computer
application
Seethe recomme ndation immediately above. Youmay need to disable
echo.
Checkthat the baud rate for the SuperView and your console device a re set
tothe same speed. You can set the SuperView to a 9600 baud r ate from the
frontpanel Misce llaneous menu. Set your serial console to a matching
baudrate and commun ications should be established. SeeApp endix A.
Symptom Recommendations