Troubleshooting

If You Cannot Make Copies As You Want

This section explains causes of, and remedies for, unexpected copy results.❖ Basic

Problem

Causes

Solutions

 

 

 

Copies are not stapled.

There are jammed staples

Remove jammed staples. See Gener-

 

in the stapler.

al Settings Guide.

 

 

 

 

Note

3

 

 

 

 

 

 

❒ After removing jammed staples,

 

 

 

 

staples might not eject the first

 

 

 

 

few times you try to use the sta-

 

 

 

 

pler.

 

 

 

 

 

 

 

 

The number of copies ex-

Check the stapler capacity. See p.112

 

 

 

ceeds stapler capacity.

“Staple”.

 

 

 

 

 

 

 

 

Copy paper is curled.

Turn the copy paper over in the tray.

 

 

 

 

 

 

 

Staples are wrongly posi-

Originals are not placed

Check originals are placed in the

 

 

tioned.

correctly.

correct position. See p.43 “Staple”.

 

 

 

 

 

 

 

You cannot combine sever-

Selected functions cannot

Check the combination of functions

 

 

al functions.

be used together.

and make the settings again.

 

 

 

 

See p.107 “Combination Chart”.

 

 

 

 

 

 

 

When sorting, the pages

The memory became full in

You can interrupt copying when

 

 

are divided into two

the middle of sorting and

memory becomes full. See p.105

 

 

blocks.

the pages were delivered in

“Memory Full Auto Scan Restart”.

 

 

 

two blocks.

 

 

 

 

 

 

 

 

Paper does not output dur-

If you stop printing while

Press the {Clear Modes}key and can-

 

 

ing printing with stapling.

using the staple function,

cel copy settings, including stapling.

 

 

 

sheets not stapled during

 

 

 

 

printing may be left in the

 

 

 

 

staple unit.

 

 

 

 

 

 

 

 

The copy is grayed out, or

You have copied a docu-

Check the document.

 

 

embedded text appears

ment subject to unauthor-

General Settings Guide, Printer Refer-

 

 

conspicuously on the copy.

ized copy prevention.

 

 

ence.

 

 

 

 

82