This product is protected by certain intellectual property rights of Microsoft Corporation. Use or distribution of such technology outside of this product is prohibited without a license from Microsoft or an authorized Microsoft subsidiary.
Limited Warranty
Roku SoundBridge is covered by a one year parts and labor warranty.
Roku SoundBridge Limited Warranty
1.Warranty. ROKU, LLC (“ROKU”) warrants your SoundBridge and any included accessories against defects in material or workmanship as follows:
For a period of one (1) year from the date of purchase (“Warranty Period”), if ROKU determines that the SoundBridge is defective, ROKU will repair the unit or replace the unit (with either a new or rebuilt SoundBridge unit), at its option, at no charge and, if applicable, will pay the labor charges incurred by any SoundBridge authorized service facility. If the Warranty Period has expired, the customer is responsible for the payment of all labor charges and may obtain parts from ROKU authorized service facilities or a SoundBridge service center at his or her own expense.
2.Warranty Service Process. To obtain warranty service, you must first obtain an RMA number (Return Merchandise Authorization) from a Technical Support Representative at ROKU. A Technical Support Representative may be reached by emailing support@rokulabs.com or calling our toll free number for customer care
In addition, all accessories must be returned with the defective SoundBridge. A new or factory refurbished set of accessories will be furnished with the replacement SoundBridge. Failure to return any of the accessory items could result in a delay in receiving the replacement SoundBridge, and/or result in an invoice for the missing accessories.
Important: When emailing for an RMA number, please provide the following information:
a.model number
b.serial number
c.problem description
d.software version (located in System Configuration menu)
e.date of purchase
f.place of purchase (dealer or online place of purchase)
g.return shipping address (no P.O. boxes)
Note: Proof of purchase will need to be included in the return shipment in order to ensure warranty coverage. In addition, we may attempt to further troubleshoot the problem prior to issuing an RMA number. Please be prepared to provide additional information upon request.
3.Scope of and Limitation on Warranty. The warranty on this product is limited to the repair or replacement of defective units as described in Section 1 above. This warranty does not cover customer training or education, installation, set up adjustments or signal reception problems. This warranty does not cover damage due to acts of God, accident, misuse, abuse, negligence, commercial use or modification of, or to any part of, your SoundBridge. This warranty does not cover damage due to improper operation or maintenance, connection to improper voltage supply or attempted repair by anyone other than a facility authorized by ROKU to service your SoundBridge. This warranty does not cover consumables (such as fuses and batteries). This warranty is valid only in the country of purchase from an authorized ROKU distributor or dealer. This warranty is invalid if the
REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE CONSUMER. ROKU SHALL NOT BE LIABLE FOR ANY DAMAGES, INCLUDING SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, ARISING OUT OF OR RELATED TO THIS PRODUCT OR ITS PURCHASE OR USE. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS PRODUCT IS LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY.
THE SOUNDBRIDGE INCLUDES SOFTWARE PROVIDED BY THIRD PARTIES. ROKU’S WARRANTY DOES NOT APPLY TO THIRD PARTY SOFTWARE, AND ROKU IS NOT RESPONSIBLE FOR THIRD PARTY SOFTWARE. ADDITIONAL TERMS AND CONDITIONS, INCLUDING DISCLAIMERS OF WARRANTY, FOR THIRD PARTY SOFTWARE CAN BE FOUND ELSEWHERE IN THE PRODUCT DOCUMENTATION.
Some states do not allow the exclusion or limitation of incidental or consequential damages, or allow limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may have other rights which vary from state to state.
48 | 49 |
