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This product is protected by certain intel lectual propert y rights of Microsoft Corp oration. Use or
distribution of such technology outside o f this product is prohibited wi thout a license from Microsof t or an
authorized Microsoft subsidiary.
Limited Warranty
Roku SoundBridge is covered by a one year parts a nd labor warranty.
Roku SoundBridge Limited Warrant y
1. Warranty. ROKU, LLC (“ROK U”) warrants your Sou ndBridge and any included access ories against
defects in material or workmanship as follo ws:
For a period of one (1) year from the date of purchase (“ Warranty Period”) , if ROKU determines that
the SoundBridge is defective, ROKU will re pair the unit or replace the unit ( with either a new or rebuilt
SoundBridge unit), at its option, at no ch arge and, if applicable, wil l pay the labor charges incurred
by any SoundBridge authorized service fa cility. If the Warranty Period has e xpired, the customer is
responsible for the payment of all labor charge s and may obtain parts from RO KU authorized service
facilities or a SoundBridge service cente r at his or her own expense.
2. Warranty Servi ce Process. To obtain warrant y service, you must rst obt ain an RMA number (Retur n
Merchandise Authorization) from a Technical Supp ort Representative at ROK U. A Technical Support
Representative may be reached by emailing supp ort@rokulabs.com o r calling our toll free number
for customer care (1-866 -400 -7658 from the US). Once an RMA numbe r is obtained, your SoundBri dge
must be shipped freight prepaid, in either i ts original packaging or p ackaging affording an e qual
degree of protection, to the SoundBridg e authorized distribution f acility. If ROKU determines that
the returned unit is defective, ROKU will eit her repair the unit or will suppl y, at no charge and within a
reasonable period of time, a new or rebuilt So undBridge unit in exchange for t he defective unit.
In addition, all accessories must be returned w ith the defective SoundBr idge. A new or factory
refurbished set of accessories will be furn ished with the replacement Soun dBridge. Failure to return
any of the accessory items could result in a delay in receiv ing the replacement SoundBr idge, and/or
result in an invoice for the missing accessories.
Important: When emai ling for an RMA number, please provid e the following information :
a. mode l number
b. serial number
c. pr oblem description
d. software ver sion (located in System Congu ration menu)
e. date of purchas e
f. place of purchase (dealer or online place of pu rchase)
g. return shipping a ddress (no P.O. boxes)
Note: Proof of purchase will need to be includ ed in the return shipment in order to e nsure warranty
coverage. In addition, we may attempt to further t roubleshoot the problem pr ior to issuing an RMA
number. Please be prepared to provide additional in formation upon request.
3. Scope of and Limit ation on Warranty. The warr anty on this product is limite d to the repair or
replacement of defective units as describ ed in Section 1 above. This war ranty does not cover customer
training or education, installation, set u p adjustments or signal recepti on problems. This warrant y
does not cover damage due to acts of God, accident, m isuse, abuse, negligence, commer cial use or
modication of, or to any part of, your SoundBridg e. This warranty does not cover da mage due to
improper operation or maintenance, connec tion to improper voltage sup ply or attempted repair by
anyone other than a facility authorized by ROKU to s ervice your SoundBridg e. This warranty does
not cover consumables (such as fuses and batteries ). This warranty is vali d only in the country of
purchase from an authorized ROKU distributo r or dealer. This warranty is invalid i f the factory- applied
serial number and/or “Warranty Void i f Removed” sticker has been alte red or removed from the
SoundBridge.
REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE E XCLUSIVE REMEDY OF THE
CONSUMER. ROKU SHALL NOT BE LIABLE FOR ANY DAMAGES, INCLUDING SPECIAL, INCI DENTAL OR
CONSEQUENTIAL DAMAGES, ARISING OUT OF OR RELATED TO THIS PRODUCT O R ITS PURCHASE
OR USE. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE L AW, ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS PRODU CT IS LIMITED IN
DURATION TO THE DURATION OF THIS WARRANTY.
THE SOUNDBRIDGE INCLUDES SOFTWARE PROVI DED BY THIRD PARTIES. ROKU’S WARRANT Y
DOES NOT APPLY TO THIRD PARTY SOFTWARE, AND ROKU IS NOT RESPONSIBLE FO R THIRD PARTY
SOFTWARE. ADDITIONAL TERMS AND CONDITI ONS, INCLUDING DISCLAIMERS OF WARR ANTY, FOR
THIRD PARTY SOFTWARE CAN BE FOUND ELSEWHER E IN THE PRODUCT DOCUMENTATION.
Some states do not allow the exclusion or limitatio n of incidental or consequentia l damages, or
allow limitations on how long an implied warra nty lasts, so the above limita tions or exclusions may
not apply to you. This warranty gives you speci c legal rights, and you may have othe r rights which
vary from state to state.