Rose electronic Crystal View operation manual Troubleshoting, Mouse movement is erratic

TROUBLESHOTING

PS/2 Mouse cursor appears on the screen, but Mouse does not work.

∙Press the “Hot Key” and then the Num Pad Up (á) arrow key to reset the Mouse.

∙Cable is loose, re-seat the Mouse cable and press the “Hot Key” and then the Num Pad Up (á) arrow key.

∙Keyboard and Mouse cables reversed.

∙Try a different model of Mouse.

∙Power off and on the Remote Unit

System does not detect PS/2 Mouse or application cannot find Mouse.

∙Keyboard and Mouse cables reversed on the Local Unit.

∙Cable is loose, re-seat Mouse cable on the CPU and the Local Unit.

∙Ensure that the Keyboard cable to the Local Unit is connected to provide adequate power to the Local Unit.

∙Reboot PC.

Mouse movement is erratic.

∙Press the “Hot Key” and then the Num Pad Up (á) arrow key to reset the Keyboard and Mouse.

∙Issue a Null Mouse Command (up to 3 times), Press the “Hot Key” and then the Num Pad Left arrow (ß) key.

∙Reload the application and/or reboot the PC. If this problem persists call Rose Electronics technical support.

Keyboard and Mouse have locked up.

∙Reset the Keyboard and Mouse by pressing the “Hot Key” and then the Num Pad Up (á) arrow key.

∙Reset PC and the Remote Unit.

∙Check power to the Remote Unit.

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CrystalView Installation and Operations Manual