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Rose electronic Crystal View Troubleshooting, Wrong or missing characters from those typed

Models: Crystal View

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TROUBLESHOOTING

TROUBLESHOOTING

Troubleshooting

The troubleshooting section is used as a guide to understanding the capabilities of the CrystalView and for general troubleshooting. If you have any problems or questions concerning the installation, operation or usage of the CrystalView that is not covered in this manual, please contact Rose Electronics for technical support.

PC boots with no error messages but Keyboard does not work.

∙Cable is loose, re-seat Keyboard cable at the CPU and the local CrystalView Unit and press the “Hot Key” and then the Num Pad Up (á) arrow key.

∙Keyboard and Mouse cables reversed.

∙Try a different model of Keyboard. If the new Keyboard works, the original one may not be compatible. Some older auto-sensing Keyboards may not work with this product.

Wrong or missing characters from those typed.

∙The Keyboard may be in the wrong mode. Press the “Hot Key” and then the Num Pad Up (á) arrow key to reset the Keyboard.

∙Power down and reboot the system.

PC always comes up with a Keyboard error message at boot.

∙If the system appears to work fine after pressing F1 or ESC, adjust your BIOS setup so that the PC does not test the Keyboard.

Connecting a Keyboard to the Unit affects Video.

∙Change to a newer Keyboard. Some older model Keyboards require a current higher than that supplied by the CrystalView.

∙Install a supplemental power supply to the Keyboard connector on the Local Unit. See Appendix C. Parts and Cables, for part number for the Power supply and adapter.

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CrystalView Installation and Operations Manual

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Rose electronic Crystal View operation manual Troubleshooting, PC boots with no error messages but Keyboard does not work

Contents

INSTALLATION AND OPERATION MANUAL FOR SERIAL/AUDIO MODEL LIMITED WARRANTY MAC is the trademark of Macintosh Corp LIMITED WARRANTYEUROPEAN UNION DECLARATION OF CONFORMITY FCC/IC STATEMENTS, EU DECLARATION OF CONFORMITYTABLE of CONTENTS ContentsAppendixes FiguresTables TABLE of CONTENTSStep 1- Set Jumpers Quick Start GuideQUICK START QUICK START Step 2 - Connect Local Units CablesQUICK START Step 3 - Connect Remote Units CablesQUICK START Step 4- Connect CAT-5 CableRemote Unit Step 5 - Adjust the Video CompensationQUICK START INTRODUCTION IntroductionINTRODUCTION FeaturesINTRODUCTION CompatibilityTable 1. Compatibility About this Manual Package ContentsThe package contents consists of the following Rose Electronics Web SiteSYSTEM OVERVIEW System OverviewSee Table 3 for the ”Hot Key” summary SYSTEM OVERVIEWSYSTEM OVERVIEW Figure 1. Typical InstallationFigure 2. CrystalView Serial/Audio Model CrystalView ModelsCrystalView Cables MODELS/CABLESCrystalView to Rose switch Cable Local Unit to Remote Unit CableSerial Cables Audio CablesINPUTS/OUTPUTS Figure 3. CrystalView Rear ConnectorsStep 1 Setting the Cable Length Jumpers InstallationINSTALLATION TIP If you are using a cable that is close to the top end of the cable length range and a Video resolution of 1024 x 768 or higher, you may achieve better Video quality by selecting the jumper settings for the next higher cable length range. For example, if your CAT5 cable length is 250 feet, you might achieve better Video quality if you set jumpers JP3, JP4, and JP5 to the 301 - 600 setting. Likewise, if you are at a cable length of 500 feet, a setting of 601 - 1,000 might provide a better Video quality INSTALLATIONINSTALLATION Figure 4. CrystalView Remote PCB w/Daughter boardINSTALLATION Step 2 Connecting the CablesINSTALLATION Step 3 Applying PowerStep 4 Adjusting Video Compensation See Appendix C. Parts and Cables INSTALLATIONINSTALLATION Installing Serial DevicesINSTALLATION Installing Audio DevicesFunction User Selectable SettingsSwitch Table 2. SW1 Switch SettingINSTALLATION Dual, serial/audio model specific notesOPERATING INSTRUCTIONS KVM SwitchingOperating Instructions- All Units Operating Instructions - Dual UnitNull Mouse Command Private Mode Dual model onlyOut-of-Sync Mouse Re-initialize Mouse CommandHot Key Summary Enter Private Mode Dual models onlyReset Keyboard/Mouse Send Null Mouse CommandPC always comes up with a Keyboard error message at boot TroubleshootingTROUBLESHOOTING PC boots with no error messages but Keyboard does not workMouse movement is erratic TROUBLESHOTINGPS/2 Mouse cursor appears on the screen, but Mouse does not work System does not detect PS/2 Mouse or application cannot find MouseTROUBLESHOOTING Video Picture is not sharp or is smearedEach character separates into overlapping red, green and blue pixels Only Video is required, but no picture appearsTROUBLESHOTING No sound at the remote units speakers or headphonesA constant vertical wobble appears down the screen Picture on monitor is black and white, not colorTechnical Support Service InformationSERVICE INFORMATION Maintenance and RepairSAFETY SafetyServicing Safety and EMC Regulatory StatementsSafety Information GroundingInformations concernant la sécurité SAFETYSafety and EMC Regulatory Statements APPENDIXES Appendix A. General SpecificationsAPPENDIXES Appendix A1. Serial Option SpecificationsAppendix A2. Audio Option Specifications APPENDIXES Appendix B. UTP/STP ConnectionWire Color Wire PairAPPENDIXES Appendix C. Parts and CablesPart Number DescriptionAPPENDIXES Appendix D. Firmware UpdatesAppendix E. Video Compensation APPENDIXES Appendix F. Rack Mount InstructionsAPPENDIXES Appendix G. Rack Mount IllustrationGLOSSARY GlossaryINDEX Index