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Rose electronic Crystal View Service Information, Maintenance and Repair, Technical Support

Models: Crystal View

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SERVICE INFORMATION

SERVICE INFORMATION

Service Information

Maintenance and Repair

This Unit does not contain any user-serviceable parts inside. Any malfunction of the Unit should be reported to Rose Electronics for service. Any discrepancies in the operation of the Unit according to this manual should be reported to the Technical Support Department of Rose Electronics.

If we cannot solve your problem and determine that the fault is in the Unit, we will issue a Return Authorization (RA) number that must appear on the outside of all returned products. The Unit should be double-packed in the original container, insured, and shipped to the address given to you by our technical support representative or customer service representative. See Limited Warranty for further information.

Technical Support

Please Check the Troubleshooting section of this manual for help and possible solutions to the problem. Check the Rose Electronics web site at www.rose.com for firmware updates that may correct the problems you are having.

If you cannot determine the nature of a problem and it is not covered in the Troubleshooting section, please call Rose Electronics at (281) 933-7673 from 8:00 am and 6:00pm central time, Monday through Friday and ask for Technical Support.

Please be able to state to Technical Support the configuration of all the CrystalView Units in your environment associated with the difficulty you are having.

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CrystalView Installation and Operations Manual

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Rose electronic Crystal View operation manual Service Information, Maintenance and Repair, Technical Support

Contents

INSTALLATION AND OPERATION MANUAL FOR SERIAL/AUDIO MODEL LIMITED WARRANTY MAC is the trademark of Macintosh Corp LIMITED WARRANTYEUROPEAN UNION DECLARATION OF CONFORMITY FCC/IC STATEMENTS, EU DECLARATION OF CONFORMITYTABLE of CONTENTS ContentsAppendixes FiguresTables TABLE of CONTENTSQuick Start Guide QUICK STARTStep 1- Set Jumpers QUICK START Step 2 - Connect Local Units CablesQUICK START Step 3 - Connect Remote Units CablesQUICK START Step 4- Connect CAT-5 CableStep 5 - Adjust the Video Compensation QUICK STARTRemote Unit INTRODUCTION IntroductionINTRODUCTION FeaturesCompatibility Table 1. CompatibilityINTRODUCTION About this Manual Package ContentsThe package contents consists of the following Rose Electronics Web SiteSYSTEM OVERVIEW System OverviewSee Table 3 for the ”Hot Key” summary SYSTEM OVERVIEWSYSTEM OVERVIEW Figure 1. Typical InstallationFigure 2. CrystalView Serial/Audio Model CrystalView ModelsCrystalView Cables MODELS/CABLESCrystalView to Rose switch Cable Local Unit to Remote Unit CableSerial Cables Audio CablesINPUTS/OUTPUTS Figure 3. CrystalView Rear ConnectorsInstallation INSTALLATIONStep 1 Setting the Cable Length Jumpers TIP If you are using a cable that is close to the top end of the cable length range and a Video resolution of 1024 x 768 or higher, you may achieve better Video quality by selecting the jumper settings for the next higher cable length range. For example, if your CAT5 cable length is 250 feet, you might achieve better Video quality if you set jumpers JP3, JP4, and JP5 to the 301 - 600 setting. Likewise, if you are at a cable length of 500 feet, a setting of 601 - 1,000 might provide a better Video quality INSTALLATIONINSTALLATION Figure 4. CrystalView Remote PCB w/Daughter boardINSTALLATION Step 2 Connecting the CablesStep 3 Applying Power Step 4 Adjusting Video CompensationINSTALLATION See Appendix C. Parts and Cables INSTALLATIONINSTALLATION Installing Serial DevicesINSTALLATION Installing Audio DevicesFunction User Selectable SettingsSwitch Table 2. SW1 Switch SettingINSTALLATION Dual, serial/audio model specific notesOPERATING INSTRUCTIONS KVM SwitchingOperating Instructions- All Units Operating Instructions - Dual UnitNull Mouse Command Private Mode Dual model onlyOut-of-Sync Mouse Re-initialize Mouse CommandHot Key Summary Enter Private Mode Dual models onlyReset Keyboard/Mouse Send Null Mouse CommandPC always comes up with a Keyboard error message at boot TroubleshootingTROUBLESHOOTING PC boots with no error messages but Keyboard does not workMouse movement is erratic TROUBLESHOTINGPS/2 Mouse cursor appears on the screen, but Mouse does not work System does not detect PS/2 Mouse or application cannot find MouseTROUBLESHOOTING Video Picture is not sharp or is smearedEach character separates into overlapping red, green and blue pixels Only Video is required, but no picture appearsTROUBLESHOTING No sound at the remote units speakers or headphonesA constant vertical wobble appears down the screen Picture on monitor is black and white, not colorTechnical Support Service InformationSERVICE INFORMATION Maintenance and RepairSAFETY SafetyServicing Safety and EMC Regulatory StatementsSafety Information GroundingSAFETY Safety and EMC Regulatory StatementsInformations concernant la sécurité APPENDIXES Appendix A. General SpecificationsAppendix A1. Serial Option Specifications Appendix A2. Audio Option SpecificationsAPPENDIXES APPENDIXES Appendix B. UTP/STP ConnectionWire Color Wire PairAPPENDIXES Appendix C. Parts and CablesPart Number DescriptionAppendix D. Firmware Updates Appendix E. Video CompensationAPPENDIXES APPENDIXES Appendix F. Rack Mount InstructionsAPPENDIXES Appendix G. Rack Mount IllustrationGLOSSARY GlossaryINDEX Index