Runco PL-43DHD, PL-50DHD manual Maintenance and Troubleshooting, Troubleshooting Tips

5. Maintenance and Troubleshooting

Table 5-1provides some general guidelines for troubleshooting problems you may encounter with the PlasmaWall. If you encounter an issue not described here, please contact your Runco dealer or Runco Technical Support.

Table 5-1. Troubleshooting Chart

Symptom Possible Cause(s) Solution

5.1

Troubleshooting Tips

The display does not turn on after initial installation.

•The PlasmaWall is not plugged in or the AC outlet is not active.

•The DHD Controller is not plugged in or the AC outlet is not active.

•The remote control batteries have run out.

•The serial connection from the DHD Controller to the PlasmaWall is incorrect.

•Ensure that the PlasmaWall is plugged in and that the AC outlet is active.

•Ensure that the DHD Controller is plugged in and that the AC outlet is active.

•Replace the batteries.

•Ensure that the RS-232 output from the DHD Controller is properly connected to the RS-232C input on the PlasmaWall (see Figure 3-3).

The PlasmaWall and DHD Controller are both on, but there is no picture and on-screen menus do not appear.

•Faulty or incorrect video connection between the DHD Controller and the PlasmaWall.

•Incorrect input source selection.

•Display Device input source is set to RGB, DHD Controller input is set to DVI 1 or DVI 2 and DVI source is HDCP-encrypted.

•Ensure that the DVI and/or RGBHV outputs from the DHD Controller are properly connected to the video inputs on the PlasmaWall (see Figure 3-3).

•Choose the correct input

source on the display (refer to Selecting the Input Source on page 30).

•Set the Display Device input source to DVI/HDMI or use a different input on the DHD Controller for the encrypted source material.

The display is on and menus	•	Incorrect source selection.	• Select the correct source.
appear, but there is no	•	Source component is not	• Turn on the source
picture.		turned on.	component.
	•	Source component is	• Check connections from
		connected incorrectly or	source component to DHD
		not at all.	Controller.

Runco PL-43DHD and PL-50DHD Owner’s Operating Manual 47