Saeco Coffee Makers V-spresso Problems - Causes - Remedies, the machine must be off, US Customers

PROBLEMS - CAUSES - REMEDIES 19

PROBLEMS	CAUSES	REMEDIES
The brewing cycle does	No coffee beans / “Cof Beans	Refill bean hopper and press
not start.	Empty”.	desired coffee button.
	No water / “Fill watertank”.	Fill water tank. Make sure float is
		in position and held in place by the
		cap. Message will clear.
	Dredge drawer / waste box is	Remove waste box while machine
	full / “Dredgedrawer full”.	is on. Leave out for 5-10 seconds
		and put back in machine. Message
		will clear.
	Brew group missing / “Brew Unit	Remove drip tray, waste box and
	Miss.”	brew group. Put brew group back
		in machine until securely locks in
		place, put waste box in, shut service
		door and put drip tray back in place.
Coffee flows too quickly.	Grind is too coarse.	Adjust the grinder to a finer grind,
		ex. from 5 to 3. Adjust only while
		grinder is grinding and only a
		maximum of 2 settings at a time. It
		will take 3-4 cups to see results.
	Dose needs to be increased.	Turn doser towards + sign.
Coffee flows too slowly.	Grind is too fine.	Adjust the grinder to a coarser
		grind, ex. from 5 to 7. Adjust only
		while grinder is grinding and only a
		maximum of 2 settings at a time. It
		will take 3-4 cups to see results.
	Dose needs to be decreased.	Turn doser towards - sign.
	Filter screen in brew group is	Clean the filter screen using the
	clogged.	key provided.
The machine does not	The machine is not connected to	Move the main switch to ON (“I”
turn on.	the power supply.	position).
		Check the plug and the power
		outlet.
The coffee is not hot	The cups are cold.	Warm up the cups on cup warmer
enough.		or by dispensing a little hot water
		into the cup and letting it sit for a
		few seconds.
	A low temperature has	Set the machine to a higher
	been set.	temperature.

PROBLEMS			CAUSES	REMEDIES
Only water	is	dispensed	No pre-ground coffee has been	Select Pre-ground coffee button,
when you select “pre-ground			put into the pre-ground chute.	put pre-ground coffee into the
coffee”.				chute and press the desired coffee
				button.
			Too much pre-ground coffee put	Put one level scoop of espresso
			in chute.	coffee. Max. 1 cup at a time.
No hot water or steam			The steam wand is clogged.	Clear it with a thin needle or pin.
is dispensed.				During this operation, the
				knob must be closed and
				the machine must be off.
				Then run water through steam
				wand to make sure unclogged.
Reduced amount of coffee,			Lime scale / mineral build up in	Descale the machine. If not done
water and steam coming out			machine.	for a long period of time, we
of the machine; the machine				recommend doing 2 cycles (see
takes longer to heat .				instructions on page 10).
Unable to	clear	Descale	Need to reset message.	Go into programming mode, “Sign.
message.				Decal.” and reset message.
The brew group cannot be			The brew group is out of	Put waste box in position, close
removed.			alignment.	door and put drip tray in position.
				Switch machine on; the brew group
				will reset into original position.
Ventilate			Machine needs to be primed.	Dispense 3-4 oz of water through
				the steam wand.
			Steam wand clogged.	Clear steam wand and prime
				machine.
			Limescale / mineral build up in	Descale the machine. If not done
			machine.	for a long period of time, we
				recommend doing 2 cycles (see
				instructions).
Questions?			US Customers
			Contact Saeco USA Customer Service at 1-800-933-7876
			Canada Customers
			Contact Saeco Canada at 1-514-385-5551

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