PART 4. BUSINESS FEATURE PACKAGE
SYSTEM FEATURES
Account Code Entry | Caller ID Features | OfficeServ™ EasySet |
Forced - Verified | Name/Number Display | OfficeServ™ Call |
Forced - Not Verified | Next Call | OfficeServ™ Operator |
Voluntary | Save Caller ID Number | OfficeServ™ Softphone |
Account Code Key | Store Caller ID Number | Conference Group |
Account Code Key - One Touch | Inquire Park/Hold | Customer Set Relocation |
Administrator Program Key | Caller ID Review List | Data Security |
All Call Voice Page | Investigate | Database Printout |
Attention Tone | Abandon Call List | Daylight Saving |
Audio Message with Alarm | Caller ID on SMDR | Dialed Number Identification Service (DNIS) |
(Timer) Reminder | Number to Name Translation | Direct In Lines |
Authorization Codes | Caller ID to PSTN | Direct Inward Dialing (DID) T1 |
Forced | Caller ID to Analog Port | Day/Night Routing |
Voluntary | Call Forwarding | Busy or |
Auto Answer on CO | All Calls | MOH Source |
Auto Attendant† | Busy | DID Call Limits |
Automatic Call Distribution (ACD) | No Answer | Direct Inward System Access (DISA) |
Automatic Hold | Busy/No Answer | Direct Trunk Selection |
Background Music | Forward DND | Directory Names |
Branch Group | Follow Me | DISA Security |
Call Activity Display | External | Distinctive Ringing |
Call Center | To Voice Mail | Door Lock Release (Programmable) |
Agent Busy/Manual | Preset Destination | Door Phones |
Agent PIN (ID) Numbers | Preset Forward Busy | E & M Tie Lines T1 |
Agent Login & Logout | Call Hold | Executive |
Automatic Logout | Exclusive | With Warning Tone |
Automatic | System | Without Warning Tone |
Priority Call Queuing | Remote | Trunk Monitor or Service Observing |
Embedded Reporting Package | Call Park and Page | External Music Interfaces |
Agent Statistics | Call Pickup | External Page Interfaces |
Call Statistics | Directed | Flash Key Operation |
Group Supervisors | Groups | Flexible Numbering |
Printed Reports | Established | Ground Start Trunks (T1) |
OfficeServ DataView | Call Recording | Group Busy Setting |
UCD Statistics | Call | Hot Line |
UCD Monitoring | Caller Emergency Service ID (CESID) | In Group/Out of Group |
Centrex/PBX Use | Incoming Call Distribution | |
Call Costing | Chain Dialing | Incoming/Outgoing Service |
Caller Identification† | Chain Forward | Individual Line Control |
Automatic Number Identification (ANI) | Class of Service | IP Keysets |
Caller ID | Common Bell Control | ISDN Service |
Calling Line Identification (CLI) | Computer Telephony Integration (CTI) | Primary Rate Interface (PRI) |
PRI | OfficeServ™ Link | LAN Interface |
| OfficeServ™ DataView | Least Cost Routing |
4.1