MUSIC ON HOLD—FLEXIBLE

The OfficeServ 7200 allows its music sources to be used in flexible manner as follows:

Each keyset can have a designated music source for playing as Background Music (BGM) through the keyset speaker.

Each Station can have a designated music source for playing to callers placed on Exclusive hold at that sta- tion.

Each Trunk can have a designated music source for playing to callers placed on hold. This setting is overridden by some of the other settings such as station music on hold, DID MOH and UCD MOH.

Each UCD group can have a designated music source to be played while a caller is in queue.

Each entry in the DID translation table can have a designated music source to be played when a caller to that DID number is placed on hold.

MUSIC ON HOLD – SOURCES

The OfficeServ 7200 provides for up to five different types of Music on Hold source including silence or “NONE” as listed below:

•None: No audio is played to the listener•Tone: A tone or “beep” is repeated at a programmable interval

•Chime: A music chime source (Old Folks At Home) located on the MCP card is played to the listener.

•External Source: An external source connected to a MISC card, such as a digital announcer or radio, is played to the listener.

•Voicemail Sound File: If the OfficeServ 7200 system has an optional SVMi card installed, up to 100 cus- tom recorded sound files from the Voice Mail card can be used for MOH sources. For more information on creating the sound files see SVMi System Administrator Manual-Recording Greeting by Number. If you select this option be advised that each VMMOH source requires a dedicated SVMi port.

NETWORKING

The OfficeServ 7200 system allows up to 15 systems to be networked together with a high level of feature integration. The networked systems may be any combination of iDCS 100R2, iDCS 500R2, and OfficeServ 7200 systems running V2.46 or higher software. The physical connection between systems can be an IP network or proprietary PRI connection using Samsung’s proprietary version of QSIG, called SPNet. If PRI connection is used, the maximum number of nodes may be limited by the maximum number of TEPRI cards that can be installed.

When engineering the network of systems, a discrete numbering plan must be used. The size and complexity of the numbering plan as well as the number of stations and trunks may limit the actual number of nodes available to the network.

•Auto Answer Across Network: This setting will allow station to station calls across the network to follow the auto answer setting of the called keyset.

•Call Completion, Busy Station (CCBS) also known as Callback or Busy Station Callback. When a station in one system calls a station in another system across the network link and the destination station is busy the calling station can set a Callback to the busy station. When the busy station becomes idle the system will notify the callback originating station by ringing that station and when the originating station answers, the system will call the destination station. Not available on QSIG over PRI.

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